CloudCall

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CloudCall Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited Kingdom
✎
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Product Overview

CloudCall Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About CloudCall

CloudCall is an advanced help desk software designed to enhance customer service through integrated communication tools. This platform provides comprehensive solutions for managing customer inquiries, tracking support tickets, and improving team collaboration seamlessly. With its user-friendly interface, help desk agents can easily manage calls, emails, and chat interactions from a single dashboard, ensuring efficient communication with clients. CloudCall features advanced analytics capabilities that provide insights into team performance, customer satisfaction, and service trends, helping organizations identify areas for improvement. The software also integrates with existing CRM systems, enabling a seamless flow of information and enhancing customer relationship management. By utilizing CloudCall, organizations can improve their customer support processes, enhance team productivity, and ultimately drive greater client satisfaction. This software is essential for any business seeking to elevate its customer service management.
Company CloudCall
Founded 2011
Headquarters United Kingdom
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Education Management Human Resources Insurance Staffing & Recruiting Telecommunications
Category-Based Capabilities

CloudCall Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory Call Monitoring Auto-Dialer IVR/Voice Recognition Call Transfer Call Recording Voice Mail Call Logging Mobile Access Call Routing Virtual Call Center Video Conferencing Queue Management Automated Attendant PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing Call Reporting Conferencing Virtual Extensions Automatic Call Distribution Video Conferencing Call Tracking SIP Trunking Third-Party Integrations Call Transfer Ring Groups Call Center Management Computer Telephony Integration Queue Management Role-Based Permissions Fax Management Alerts/Notifications Communication Management Call List Management Customizable Reports Call Recording Call Disposition IVR/Voice Recognition Call Monitoring Activity Dashboard Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Pricing Information

CloudCall Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
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Frequently Asked Questions

CloudCall FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

CloudCall is an advanced help desk software designed to enhance customer service through integrated communication tools. This platform provides comprehensive solutions for managing customer inquiries, tracking support tickets, and improving team collaboration seamlessly. With its user-friendly interface, help desk agents can easily manage calls, emails, and chat interactions from a single dashboard, ensuring efficient communication with clients. CloudCall features advanced analytics capabilities that provide insights into team performance, customer satisfaction, and service trends, helping organizations identify areas for improvement. The software also integrates with existing CRM systems, enabling a seamless flow of information and enhancing customer relationship management. By utilizing CloudCall, organizations can improve their customer support processes, enhance team productivity, and ultimately drive greater client satisfaction. This software is essential for any business seeking to elevate its customer service management.

  • No, CloudCall does not offer a free version.

  • Yes, CloudCall offers a free trial.

  • No, Credit Card details are not required for the CloudCall trial.

  • CloudCall supports the following payment frequencies:

    • Monthly Subscription

  • No, CloudCall does not offer an API.

  • CloudCall offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • CloudCall offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • CloudCall supports the following languages:
    • English

  • Following are the typical users of the CloudCall:
    • Self-Employed , Small-Business , Midsize-Business

  • CloudCall supports the following deployment:
    • Cloud Hosted

  • CloudCall supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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