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AppFolio Property Manager

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses AppFolio Property Manager

"Property managers handling multiple units often find AppFolio Property Manager a practical choice for keeping daily operations organized. From tenant communication to maintenance tracking and rent collection, it brings key tasks together in a way that saves time for property teams. It works well for mid-to-large portfolios where managing everything manually becomes difficult. However, smaller landlords with just a few properties may find the pricing structure harder to justify for their scale."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

AppFolio Property Manager Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.5 / 5
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Product Overview

AppFolio Property Manager Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About AppFolio Property Manager

Managing a growing property portfolio requires coordinating leasing, accounting, maintenance, and tenant communication across multiple processes. AppFolio Property Manager is a cloud based property management platform that brings these operations together in a single system designed for property managers, real estate investors, and housing organizations. The software supports residential, commercial, and community association management while helping teams streamline day to day property operations.

Within the platform, property managers can advertise vacancies, process online rental applications, screen tenants, and generate digital leases through an integrated leasing workflow. Built in accounting tools handle rent collection, financial reporting, and owner statements, while maintenance requests and work orders can be tracked through automated workflows.

AppFolio also provides dedicated owner and resident portals that allow tenants to pay rent, submit maintenance requests, and access documents online. By centralizing operations, communication, and financial tracking in one platform, AppFolio Property Manager helps property management businesses operate more efficiently while delivering better service to owners and residents.
Company AppFolio
Founded 2006
Headquarters United States
Employees 1000+

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 2 languages available
English Spanish
Industries Served 2 industries available
Accounting Real Estate

Why Choose AppFolio Property Manager

Problem it Solves

  • Problem it Solves Streamlines Property Management Tasks For Landlords And Property Managers

Target Users

  • Target Users Property Managers
  • Target Users Landlords
  • Target Users Real Estate Investors
  • Target Users Leasing Agents
  • Target Users Property Management Companies

Core Use Case

  • Core Use Case Manage Rental Listings
  • Core Use Case Screen Tenants
  • Core Use Case Collect Rent Payments
  • Core Use Case Track Maintenance Requests
  • Core Use Case Generate Financial Reports

USP

  • USP Streamline Property Management With Intuitive And All-in-one Software

Pros

  • Pros Property management platform centralizes leasing, accounting, and maintenance workflows efficiently
  • Pros Tenant portals improve communication, payments, and service request management
  • Pros Automation tools reduce repetitive administrative work for property managers
  • Pros Marketing and listing features simplify vacancy management and tenant acquisition
  • Pros Scales well for residential, commercial, and mixed property portfolios

Cons

  • Cons Pricing may be expensive for smaller property management businesses
  • Cons Customization flexibility can feel limited for highly specialized workflows
  • Cons Some advanced reporting features may require additional setup and training
Editorial Buyer Guidance

Who Is AppFolio Property Manager Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Property Management Tasks For Landlords And Property Managers

Target Users

  • Property Managers
  • Landlords
  • Real Estate Investors
  • Leasing Agents
  • Property Management Companies

Core Use Cases

  • Manage Rental Listings
  • Screen Tenants
  • Collect Rent Payments
  • Track Maintenance Requests
  • Generate Financial Reports

Unique Selling Point

Streamline Property Management With Intuitive And All-in-one Software

Strengths and Limitations

AppFolio Property Manager Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Property management platform centralizes leasing, accounting, and maintenance workflows efficiently
  • Tenant portals improve communication, payments, and service request management
  • Automation tools reduce repetitive administrative work for property managers
  • Marketing and listing features simplify vacancy management and tenant acquisition
  • Scales well for residential, commercial, and mixed property portfolios
!

Cons

  • Pricing may be expensive for smaller property management businesses
  • Customization flexibility can feel limited for highly specialized workflows
  • Some advanced reporting features may require additional setup and training
Category-Based Capabilities

AppFolio Property Manager Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Home Inspection Software 20 selected features Open category ↗ ⌄
Report Summary Repair Estimates Electronic Signature Audit Management Add & Edit Photos Activity Dashboard GPS Payment Processing Video Support Alerts/Notifications Residential Inspections Mobile App Commercial Inspections Freehand Sketch Dispatch Management Task Scheduling Customer Database Forms Management Document Storage Artificial Intelligence
Apartment Management Systems Software 19 selected features Open category ↗ ⌄
Accounting Vehicle Management Visitor Management Occupancy Management Document Management Parking Management Guest Tracking Housekeeping Management Lease Tracking Online Payments Tenant Portal Rent Collection Vacancy Management Tenant Screening Billing & Invoicing Contact Management Listing Management Maintenance Scheduling Artificial Intelligence
Association Management Software 16 selected features Open category ↗ ⌄
Dues Management Chapter Management Contact Database Member Portal Newsletter Management Electronic Payments Member Communities Fundraising Management Email Marketing Event Scheduling Committee Management Website Management Communication Management Job Board Registration Management Artificial Intelligence
Commercial Property Management Software 17 selected features Open category ↗ ⌄
Maintenance Management Property Database Financial Management Commercial Properties Lease Management Tenant Portal Rent Tracking Owner Portal Late Fee Calculation Payment Processing Accounting Document Management Communication Management Reporting & Statistics Vacancy Management Maintenance Scheduling Artificial Intelligence
Commercial Real Estate Software 14 selected features Open category ↗ ⌄
For Property Managers Document Management Portfolio Management Reporting & Statistics Alerts/Notifications Cash Flow Analysis Strategic Planning CRM Contact Management For Investors & Traders Accounting Property Database Commercial Property Management Artificial Intelligence
HOA Software 19 selected features Open category ↗ ⌄

AppFolio Property Manager is a comprehensive HOA software platform that simplifies association operations with tools for accounting, online payments, maintenance tracking, and resident communication. Designed for community and property managers, it offers real-time insights, automated workflows, and secure access, helping HOAs stay organized, transparent, and efficient across financial tasks.

HOA Violation Enforcement Website Management Self Service Portal Fee Collection Reporting/Analytics Reminders Alerts/Notifications Document Management Calendar Management Billing & Invoicing Accounting Activity Dashboard Recurring/Subscription Billing Property Database Work Order Management Customizable Templates Payment Processing Event Management Artificial Intelligence
Lease Management Software 21 selected features Open category ↗ ⌄
Contact Management Document Management Maintenance Management Residential Leases Insurance Management Property Management Document Storage Maintenance Scheduling Retail Leases Lease Origination Reminders Task Management Accounting Commercial Leases Portfolio Management Billing & Invoicing Expense Tracking Vendor Management Tenant Management Lease Tracking Artificial Intelligence
Mobile Home Park Management Software 15 selected features Open category ↗ ⌄
Tenant Screening Maintenance Scheduling Tenant Portal Work Order Management Vendor Management Rent Tracking Reporting/Analytics Financial Management Task Management Electronic Payments Customizable Templates Calendar Management Accounting Workflow Management Artificial Intelligence
Property Management Software 14 selected features Open category ↗ ⌄
Accounting Credit Check Communication Management Online Payments Document Management Work Order Management Tenant Tracking Tenant Portal Tax Management Rent Tracking Rent Collection Listing Management Property Database Artificial Intelligence
Property Management Accounting Software 13 selected features Open category ↗ ⌄
Bank Reconciliation Accounts Payable Accounts Receivable Expense Tracking Tenant Portal Billing & Invoicing Rent Collection Owner Portal Rent Tracking Data Import/Export Transaction History Lease Management Artificial Intelligence
Real Estate Property Management Software 21 selected features Open category ↗ ⌄
Insurance Management Electronic Payments Payment Processing Credit Check Lease Management Rent Tracking Residential Properties Vacancy Management Document Management Task Management Inspection Management Tax Management Work Order Management Reminders Contact Management Billing & Invoicing Communication Management Contract/License Management Tenant Portal Listing Management Artificial Intelligence
Connected Applications

AppFolio Property Manager Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 11 integrations
Pricing Information

AppFolio Property Manager Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗ Request Demo ↗
Verified User Feedback

AppFolio Property Manager Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a AppFolio Property Manager Review ↗
4.5
Based on 48 approved reviews
5 stars 66%
4 stars 24%
3 stars 6%
2 stars 2%
1 star 2%
Jordan C.
Jordan C. Property Manager

Easy to use platform with great customer support

Appfolio is user-friendly platform with excellent customer support. When I encounter something specific, their system offers helpful guidance, and if not, their reps are ready to assist.

Reviewed on April, 2025
Leah L.
Leah L. Renter

AppFolio App for Rent Paymets

My apartment complex uses AppFolio for rent payments and to provide all my lease documents in one convenient place. I appreciate being able to communicate with my landlord and submit maintenance requests directly through the app.

Reviewed on November, 2024
Sara B.
Sara B. Teacher

Managing Rents and Maintenance at one place

Appfolio offers a very easy way to pay rent and submit maintenance requests, making the process convenient and straightforward.

Reviewed on September, 2024
Kandace S.
Kandace S. Property Management Bookkeeper

Easiest Property Management App

I find AppFolio to be the easiest property management software I’ve used, and I appreciate how they’re constantly enhancing the user experience. While there are a few minor annoyances here and there, they’re really not significant enough to affect my overall satisfaction. The platform makes almost everything straightforward, and the ongoing improvements show they’re committed to making it even better.

Reviewed on September, 2024
Norma R.
Norma R. Assistant Manager

Very Intuitive App

With Appfolio, I could easily track all accounts payable, accounts receivable, work orders, and communicate with residents through the platform. Messaging tenants when needed was straightforward and efficient.

Reviewed on October, 2023
Shawn L.
Shawn L. Accounting Manager

Average experience

I appreciate the ease of use, the ability to cut checks, access the platform anywhere with internet, and avoid daily office visits. Features like owner statements, tenant-property communication, and submitting work orders in one place are helpful. However, reports lack customization, audits are difficult, support quality declined after switching from phone to chat, older users struggle with owner portals, and there’s no access to customer service logs as expected.

Reviewed on February, 2023
Lionel S.
Lionel S. Web Developer

Solid option for rental management

The tool is especially useful and effective when it comes to renting, making the process smooth and straightforward.

Reviewed on January, 2023
Belinda W.
Belinda W. EVS

Simple yet Budget Friendly Option

I’ve been using Appfolio Property Management for over two years and really appreciate how user-friendly and affordable it is. It helps me stay organized by tracking rent and maintenance requests all in one place, plus their customer service is quick and helpful.

Reviewed on December, 2022
Traci N.
Traci N. Owner

Rental app with excellent customer support service

I really enjoy using the program and the customer service has been fantastic to work with. While I’m still getting used to how to make the most of it, I appreciate its ease of use and the convenient tenant access. The dashboard and unit turn features are great.

Reviewed on November, 2022
Cheryl L.
Cheryl L. Billing Specialist

No hassle—just a simple app

It is perfect app for me as a renter rather than a property manager. It’s simple to pay rent, view my lease, and submit maintenance requests, making it user-friendly and easy to access.

Reviewed on November, 2022
David K.
David K. Controller

Great for running buildings

Appfolio is much easier to use compared to other property management software, and my tenants find it straightforward as well. While some of the accounting features are quite basic, I appreciate that the company is consistently adding new updates, which is a definite plus.

Reviewed on September, 2022
Lisa S.
Lisa S. Secretary

Appfolio is a valuable tool for managing properties

I find that using an automated property management system like Appfolio is far more efficient than keeping manual records, as it makes accessing financial reports quick and straightforward. The search feature by specific address really helps me save time, and the process for entering violations and applying fines or sending letters to homeowners is much more streamlined.

Reviewed on September, 2022
Sean S.
Sean S. Financial Controller

A robust platform that rewards the learning effort

AppFolio is a great software though it definitely has a steep learning curve. It took my whole team about six months to feel comfortable using it. Once we did, it transformed how we handle business with features like online rent payments, maintenance requests, customizable reports, and strong accounting tools, plus a helpful support team.

Reviewed on August, 2022
Amelia D.
Amelia D. Division Coordinator

AppFolio is surely recommended tool

I’ve been using AppFolio for years without any major issues and would definitely recommend it to property managers and student housing coordinators. The platform makes it easy to search properties, leases, and manage invoices, and setting up client emails is straightforward with reliable delivery of payment receipts.

Reviewed on July, 2022
Rita N.
Rita N. Property Manager

Accurate and Exceptional App

When I hear AppFolio say, "rent week at the beach," I know it’s true. The platform is easy to use for me, my tenants, and owners alike.

Reviewed on June, 2022
Alternative Products

Top AppFolio Property Manager Alternatives

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Frequently Asked Questions

AppFolio Property Manager FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Managing a growing property portfolio requires coordinating leasing, accounting, maintenance, and tenant communication across multiple processes. AppFolio Property Manager is a cloud based property management platform that brings these operations together in a single system designed for property managers, real estate investors, and housing organizations. The software supports residential, commercial, and community association management while helping teams streamline day to day property operations.

Within the platform, property managers can advertise vacancies, process online rental applications, screen tenants, and generate digital leases through an integrated leasing workflow. Built in accounting tools handle rent collection, financial reporting, and owner statements, while maintenance requests and work orders can be tracked through automated workflows.

AppFolio also provides dedicated owner and resident portals that allow tenants to pay rent, submit maintenance requests, and access documents online. By centralizing operations, communication, and financial tracking in one platform, AppFolio Property Manager helps property management businesses operate more efficiently while delivering better service to owners and residents.

  • No, AppFolio Property Manager does not offer a free version.

  • No, AppFolio Property Manager does not offer any free trial.

  • No, AppFolio Property Manager does not offer an API.

  • AppFolio Property Manager can be integrated with the following applications:

    • QuickBooks Online , Google Workspace , DocuSign , Microsoft Outlook , Entrata , Buildium , TenantCloud , TurboTenant , PayNearMe , Zillow Rental Manager , Zillow 3D Home

  • AppFolio Property Manager offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • AppFolio Property Manager offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • AppFolio Property Manager supports the following languages:
    • English , Spanish

  • Following are the typical users of the AppFolio Property Manager:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • AppFolio Property Manager supports the following deployment:
    • Cloud Hosted

  • AppFolio Property Manager supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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