Yuma is a feature-rich customer service software designed to streamline customer support operations and enhance the overall customer experience. With an intuitive interface, Yuma provides businesses with the tools to manage and respond to customer inquiries, complaints, and requests through various communication channels, including email, live chat, and social media. The software includes powerful ticketing and case management features that allow support teams to track and resolve issues efficiently, ensuring that no inquiry is overlooked. Yuma also provides knowledge base management, where customers can access self-service resources for troubleshooting and frequently asked questions. The software’s automation tools help reduce response times by categorizing and prioritizing tickets, and it offers in-depth analytics to measure customer satisfaction, response times, and agent performance. Yuma’s customizable workflows and integrations with CRM systems make it ideal for businesses looking to deliver personalized, responsive, and efficient customer support at scale.
Yuma AI
United States
Proprietary
Performance Metrics