Yuma
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Product Overview
Yuma Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Typical Customers
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Category-Based Capabilities
Yuma Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Artificial Intelligence
Pricing Information
Yuma Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
Yuma FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Yuma is a feature-rich customer service software designed to streamline customer support operations and enhance the overall customer experience. With an intuitive interface, Yuma provides businesses with the tools to manage and respond to customer inquiries, complaints, and requests through various communication channels, including email, live chat, and social media. The software includes powerful ticketing and case management features that allow support teams to track and resolve issues efficiently, ensuring that no inquiry is overlooked. Yuma also provides knowledge base management, where customers can access self-service resources for troubleshooting and frequently asked questions. The software’s automation tools help reduce response times by categorizing and prioritizing tickets, and it offers in-depth analytics to measure customer satisfaction, response times, and agent performance. Yuma’s customizable workflows and integrations with CRM systems make it ideal for businesses looking to deliver personalized, responsive, and efficient customer support at scale.
- No, Yuma does not offer a free version.
- Yes, Yuma offers a free trial.
- No, Credit Card details are not required for the Yuma trial.
- No, Yuma does not offer an API.
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Yuma supports the following languages:
- English
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Following are the typical users of the Yuma:
- Self-Employed , Small-Business , Midsize-Business
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Yuma supports the following deployment:
- Cloud Hosted
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Yuma supports the following devices and operating systems:
- Web-Based
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