USAN Contact Suite for Amazon Connect

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USAN Contact Suite for Amazon Connect Evaluation Snapshot

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User RatingNot rated yet
Starting PriceUsage Based
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

USAN Contact Suite for Amazon Connect Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About USAN Contact Suite for Amazon Connect

The USAN Contact Suite for Amazon Connect is an artificial intelligence-powered software solution designed to enhance customer service operations. Integrated with Amazon Connect, the platform offers AI-driven capabilities like intelligent call routing, voice recognition, and automated customer interactions. USAN Contact Suite helps businesses automate repetitive tasks, improve agent efficiency, and provide a personalized customer experience. With features such as predictive analytics, real-time reporting, and natural language processing (NLP), the platform allows businesses to leverage AI to optimize their contact center operations, reduce costs, and enhance overall customer satisfaction.
Company USAN
Founded 1989
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Education Management Real Estate
Category-Based Capabilities

USAN Contact Suite for Amazon Connect Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Customer Journey Mapping Tools Software 14 selected features Open category ↗ ⌄
Customer Profiles Behavioral Analytics Reporting & Statistics Customizable Templates Drag & Drop Activity Dashboard Collaboration Tools Customer Experience Management Data Import/Export Activity Tracking Engagement Tracking Performance Metrics Predictive Analytics Customer Segmentation
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Low Code Development Platform Software 14 selected features Open category ↗ ⌄
Requirements Management Drag & Drop Workflow Management Performance Monitoring Data Aggregation and Publishing Business Process Automation Templates Iteration Management Collaborative Development Web/Mobile App Development Visual Modeling Deployment Management Integrations Management AI-assisted Development
Machine Learning Software 12 selected features Open category ↗ ⌄
Model Training Activity Dashboard Predictive Modeling Deep Learning Workflow Management Collaboration Tools ML Algorithm Library API Natural Language Processing Data Visualization Data Import/Export Predictive Analytics
Natural Language Processing (NLP) Software 10 selected features Open category ↗ ⌄
Data Extraction Machine Learning Multi-Language Optical Character Recognition Part of Speech Tagging Search/Filter Sentiment Analysis Speech Recognition Topic Classification Text Analysis
Pricing Information

USAN Contact Suite for Amazon Connect Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Alternative Products

Top USAN Contact Suite for Amazon Connect Alternatives

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Frequently Asked Questions

USAN Contact Suite for Amazon Connect FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

The USAN Contact Suite for Amazon Connect is an artificial intelligence-powered software solution designed to enhance customer service operations. Integrated with Amazon Connect, the platform offers AI-driven capabilities like intelligent call routing, voice recognition, and automated customer interactions. USAN Contact Suite helps businesses automate repetitive tasks, improve agent efficiency, and provide a personalized customer experience. With features such as predictive analytics, real-time reporting, and natural language processing (NLP), the platform allows businesses to leverage AI to optimize their contact center operations, reduce costs, and enhance overall customer satisfaction.

  • No, USAN Contact Suite for Amazon Connect does not offer a free version.

  • Yes, USAN Contact Suite for Amazon Connect offers a free trial.

  • No, Credit Card details are not required for the USAN Contact Suite for Amazon Connect trial.

  • USAN Contact Suite for Amazon Connect supports the following payment frequencies:

    • Monthly Subscription

  • No, USAN Contact Suite for Amazon Connect does not offer an API.

  • USAN Contact Suite for Amazon Connect offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base , FAQs/Forum

  • USAN Contact Suite for Amazon Connect offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • USAN Contact Suite for Amazon Connect supports the following languages:
    • English

  • Following are the typical users of the USAN Contact Suite for Amazon Connect:
    • Self-Employed , Small-Business , Midsize-Business

  • USAN Contact Suite for Amazon Connect supports the following deployment:
    • Cloud Hosted

  • USAN Contact Suite for Amazon Connect supports the following devices and operating systems:
    • Web-Based
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