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Cloud Contact Center Solutions for Business

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uContact Overview

net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (IVR) system guides callers, reducing wait times. uContact includes real-time monitoring and reporting tools, providing insights into agent performance and customer satisfaction. The platform supports outbound campaigns with a predictive dialer, improving call efficiency. It's also equipped with CRM integration, enhancing customer interaction management. uContact is user-friendly and flexible, suitable for businesses of all sizes seeking to optimize their customer service experience.

uContact screenshot & Video

Contact Details

  • Vendor Name Net2Phone
  • Founded 1996
  • Location United States
  • Employees 1000+

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English, Portuguese, Spanish

Industries

Accounting, Automotive, Education Management, Enterprise, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Law Enforcement, Other Industries, Real Estate

uContact Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

uContact Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

uContact FAQ's

  • No, uContact does not offer a free version.

  • No, uContact does not offer any free trial.

  • No, Credit Card details are not required for the uContact trial.

  • Yes, uContact offers an API.

  • uContact offers support with the following options:
    • 27x7 Support , Email , Phone , Chat

  • uContact offers training with the following options:
    • In-person , Documentation

  • uContact supports the following languages:
    • English , Portuguese , Spanish

  • Following are the typical users of the uContact:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • uContact supports the following deployment:
    • Cloud Hosted , Deployment Type

  • uContact supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux