uContact

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Cloud Contact Center Solutions for Business

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uContact Evaluation Snapshot

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User RatingNot rated yet
Starting Price$17.99 / month
Free TrialNot specified
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

uContact Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About uContact

net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (IVR) system guides callers, reducing wait times. uContact includes real-time monitoring and reporting tools, providing insights into agent performance and customer satisfaction. The platform supports outbound campaigns with a predictive dialer, improving call efficiency. It's also equipped with CRM integration, enhancing customer interaction management. uContact is user-friendly and flexible, suitable for businesses of all sizes seeking to optimize their customer service experience.
Company Net2Phone
Founded 1996
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat

Training

In-person Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac Linux

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 3 languages available
English Portuguese Spanish
Industries Served 11 industries available
Accounting Automotive Education Management Enterprise Financial Services Government Administration Hospital & Health Care Hospitality Law Enforcement Other Industries Real Estate
Category-Based Capabilities

uContact Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Telemarketing Software 17 selected features Open category ↗ ⌄
Call Monitoring Multi-Channel Communication Call Logging Campaign Management Caller ID CRM Callback Scheduling Outbound Call Center Predictive Dialer IVR/Voice Recognition Inbound Call Center Computer Telephony Integration Call Scripting Call Recording Call Center Management Lead Distribution Automatic Call Distribution
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Pricing Information

uContact Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗
Essentials
$17.99 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

uContact FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

net2phone's uContact is a cloud-based contact center solution designed to streamline customer communication. It offers a multi-channel platform, allowing interactions through voice, chat, email, and social media from one interface. The software features an automatic call distributor (ACD) for efficient call routing, ensuring customers connect with the right agent. Its Interactive Voice Response (IVR) system guides callers, reducing wait times. uContact includes real-time monitoring and reporting tools, providing insights into agent performance and customer satisfaction. The platform supports outbound campaigns with a predictive dialer, improving call efficiency. It's also equipped with CRM integration, enhancing customer interaction management. uContact is user-friendly and flexible, suitable for businesses of all sizes seeking to optimize their customer service experience.

  • No, uContact does not offer a free version.

  • No, uContact does not offer any free trial.

  • uContact offers the following pricing plans & packages:

    Essentials

    $17.99 Per Month

  • Yes, uContact offers an API.

  • uContact offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • uContact offers training with the following options:
    • In-person , Documentation

  • uContact supports the following languages:
    • English , Portuguese , Spanish

  • Following are the typical users of the uContact:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • uContact supports the following deployment:
    • Cloud Hosted

  • uContact supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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