SmartSolve

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SmartSolve Evaluation Snapshot

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User RatingNot rated yet
Starting PricePer User
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

SmartSolve Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About SmartSolve

SmartSolve is an advanced complaint management software designed to streamline the handling of customer complaints and feedback for organizations. This platform offers tools for tracking, managing, and resolving complaints efficiently. Users can log complaints, assign tasks, and monitor resolutions through an intuitive interface, enhancing accountability and transparency. SmartSolve provides reporting features that allow organizations to analyze complaint trends and identify areas for improvement. By implementing this software, businesses can enhance customer satisfaction, improve service quality, and foster a culture of continuous improvement.
Company IQVIA
Founded 2001
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Medical Device Pharmaceuticals
Category-Based Capabilities

SmartSolve Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Supply Chain Management Software 28 selected features Open category ↗ ⌄
Shipping Management Order Management Multi-Location Document Management Reporting/Analytics Demand Forecasting Purchase Order Management Quotes/Estimates Accounting Warehouse Management Compliance Management Import/Export Management Returns Management Transportation Management Inventory Optimization Bills of Material Supplier Management Audit Management Barcode/Ticket Scanning Order Fulfillment Purchasing & Receiving Procurement Management Inventory Management Status Tracking Sourcing Management Logistics Management Customer Database User Management
Compliance Software 20 selected features Open category ↗ ⌄
HIPAA Compliant Compliance Tracking Risk Assessment Environmental Compliance Policy Management Alerts/Escalation ISO Compliance Incident Management Risk Management OSHA Compliance Document Management Task Management Surveys & Feedback Training Management Compliance Management FDA Compliance Audit Management Audit Trail Controls Audit Access Controls/Permissions
Online Training Software 31 selected features Open category ↗ ⌄
Certification & Licensing Virtual Classroom Training Administration Surveys & Feedback Course Management Built-in Course Authoring Social Learning Skills Tracking Synchronous Learning Learning Management SCORM Compliance Learning Paths/Tracks Tests/Assessments Self-Learning Mobile Learning Learner Portal Corporate/Business Content Library Multi-Language Asynchronous Learning Reporting/Analytics Progress Tracking Blended Learning Built-in LMS Assessment Management eCommerce Management Academic/Education Gamification Content Management Skills Assessment Assignment Management
Document Management Software 26 selected features Open category ↗ ⌄
Electronic Signature Version Control Search/Filter Approval Process Control Document Capture Commenting/Notes Task Management Collaboration Tools File Sharing Audit Trail Compliance Tracking Alerts/Notifications Activity Tracking File Recovery Archiving & Retention Offline Access Document Generation Drag & Drop Secure Data Storage Content Management Document Storage Forms Management Email Management Document Classification Document Review Tagging
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Audit Management Software 20 selected features Open category ↗ ⌄
Security Auditing Change Management Asset Tracking Document Storage Real Time Reporting Incident Management Document Management Risk Assessment Audit Trail Activity Tracking Forms Management Risk Alerts Inspection Management Status Tracking Audit Planning Policy Management Issue Management Compliance Management Monitoring Risk Analysis
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization
Corrective and Preventive Action Software 14 selected features Open category ↗ ⌄
Audit Management Root Cause Analysis Change Management Incident Management Training Management Complaint Management Corrective and Preventive Actions (CAPA) Risk Management Compliance Management Reporting & Statistics Quality Control Task Management Nonconformance Tracking Alerts/Notifications
Quality Management Software 20 selected features Open category ↗ ⌄
Compliance Management CAPA Document Management Training Management Maintenance Management Quality Control ISO Standards Management Document Coding & Control Access Controls/Permissions Equipment Management Defect Tracking Version Control Alerts/Notifications Change Management Audit Management Risk Management Workflow Management Task Management Complaint Management Supplier Quality Control
Risk Management Software 23 selected features Open category ↗ ⌄
Risk Scoring Audit Management Predictive Analytics Exceptions Management Mobile Access Business Process Control Legal Risk Management Alerts/Notifications Operational Risk Management Compliance Management Corrective and Preventive Actions (CAPA) Internal Controls Management Risk Assessment IT Risk Management Reputational Risk Management Response Management Incident Management Audit Trail Risk Analysis Reporting/Analytics Document Management Document Storage Risk Alerts
Vendor Management Software 17 selected features Open category ↗ ⌄
Project Management Self Service Portal Onboarding Risk Assessment Document Management Audit Management Approval Process Control Compliance Management Performance Metrics Contract/License Management Invoice Processing Transaction History Sourcing Management Reporting & Statistics Offboarding Vendor Payment Procurement Management
Pricing Information

SmartSolve Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency One-Time Payment
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Frequently Asked Questions

SmartSolve FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

SmartSolve is an advanced complaint management software designed to streamline the handling of customer complaints and feedback for organizations. This platform offers tools for tracking, managing, and resolving complaints efficiently. Users can log complaints, assign tasks, and monitor resolutions through an intuitive interface, enhancing accountability and transparency. SmartSolve provides reporting features that allow organizations to analyze complaint trends and identify areas for improvement. By implementing this software, businesses can enhance customer satisfaction, improve service quality, and foster a culture of continuous improvement.

  • No, SmartSolve does not offer a free version.

  • Yes, SmartSolve offers a free trial.

  • No, Credit Card details are not required for the SmartSolve trial.

  • SmartSolve supports the following payment frequencies:

    • One-Time Payment

  • No, SmartSolve does not offer an API.

  • SmartSolve offers support with the following options:
    • 24x7 Support , Email , Phone , Knowledge Base

  • SmartSolve offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • SmartSolve supports the following languages:
    • English

  • Following are the typical users of the SmartSolve:
    • Self-Employed , Small-Business , Midsize-Business

  • SmartSolve supports the following deployment:
    • Cloud Hosted

  • SmartSolve supports the following devices and operating systems:
    • Web-Based
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