MSM
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MSM Evaluation Snapshot
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Product Overview
MSM Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
MSM Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Pricing Information
MSM Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
£95
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Frequently Asked Questions
MSM FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
MSM is a powerful help desk software solution designed to streamline customer support and enhance service quality. This platform features a comprehensive ticketing system that enables support teams to efficiently manage customer inquiries, track issues, and monitor resolution progress. With its intuitive interface, MSM allows agents to access customer histories, utilize automated responses, and generate reports on support performance. The software supports multi-channel communication, including email and chat, ensuring customers receive timely assistance. Additionally, MSM offers robust integration capabilities with other business tools, facilitating efficient workflows and data management. By leveraging this software, organizations can improve response times, increase customer satisfaction, and foster long-term client relationships.
- No, MSM does not offer a free version.
- Yes, MSM offers a free trial.
- No, Credit Card details are not required for the MSM trial.
-
MSM offers the following pricing plans & packages:
Basic
£95 Per Month
-
MSM supports the following payment frequencies:
- Monthly Subscription
- No, MSM does not offer an API.
-
MSM offers support with the following options:
- Chat
-
MSM offers training with the following options:
- In-person , Live Online , Webinar , Documentation
-
MSM supports the following languages:
- English
-
Following are the typical users of the MSM:
- Self-Employed , Small-Business , Midsize-Business
-
MSM supports the following deployment:
- Cloud Hosted
-
MSM supports the following devices and operating systems:
- Web-Based
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