Knowlarity

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Knowlarity Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersSingapore
✎
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Product Overview

Knowlarity Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Knowlarity

Knowlarity is a leading cloud communication platform that enables businesses to manage their communications more effectively by leveraging cloud-based solutions for voice, SMS, and video. With Knowlarity, companies can set up virtual phone numbers, interactive voice response (IVR) systems, and automated call routing to enhance customer interactions and streamline operations. The platform integrates seamlessly with CRM systems, enabling a unified view of customer interactions and supporting personalized communication. Its analytics features provide insights into call metrics, customer satisfaction, and agent performance, allowing companies to continuously improve their communication strategies. Ideal for customer support, sales, and marketing teams, Knowlarity’s solutions reduce the need for traditional infrastructure, lowering costs and providing scalability. Knowlarity helps businesses enhance their customer engagement and achieve a high level of operational efficiency in their communication workflows.
Company Knowlarity Communication
Founded 2009
Headquarters Singapore
Employees NA

Support

Email Phone Chat Knowledge Base

Training

Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Education Management Health Hospital & Health Care
Category-Based Capabilities

Knowlarity Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
SMS Marketing Software 31 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing Fax Management Chat/Messaging IVR/Voice Recognition Call Recording Audio/Video Conferencing Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Video Conferencing Software 12 selected features Open category ↗ ⌄
Presentation Streaming Auto Framing Private Chat Two Way Audio & Video File Sharing Screen Sharing Real-Time Chat Recording Polls/Voting Mobile Access User Profiles Automatic Transcription
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition Call Screening Caller ID Call Routing Call Monitoring Contact Management SIP Trunking Computer Telephony Integration Call Recording Call Center Management Call Transfer Reporting & Statistics Auto-Dialer Automatic Call Distribution Mobile Access Voice Mail Call Tracking
Pricing Information

Knowlarity Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency SGD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
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Frequently Asked Questions

Knowlarity FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Knowlarity is a leading cloud communication platform that enables businesses to manage their communications more effectively by leveraging cloud-based solutions for voice, SMS, and video. With Knowlarity, companies can set up virtual phone numbers, interactive voice response (IVR) systems, and automated call routing to enhance customer interactions and streamline operations. The platform integrates seamlessly with CRM systems, enabling a unified view of customer interactions and supporting personalized communication. Its analytics features provide insights into call metrics, customer satisfaction, and agent performance, allowing companies to continuously improve their communication strategies. Ideal for customer support, sales, and marketing teams, Knowlarity’s solutions reduce the need for traditional infrastructure, lowering costs and providing scalability. Knowlarity helps businesses enhance their customer engagement and achieve a high level of operational efficiency in their communication workflows.

  • No, Knowlarity does not offer a free version.

  • Yes, Knowlarity offers a free trial.

  • No, Credit Card details are not required for the Knowlarity trial.

  • No, Knowlarity does not offer an API.

  • Knowlarity offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Knowlarity offers training with the following options:
    • Documentation , Videos

  • Knowlarity supports the following languages:
    • English

  • Following are the typical users of the Knowlarity:
    • Self-Employed , Small-Business , Midsize-Business

  • Knowlarity supports the following deployment:
    • Cloud Hosted , On-Premise

  • Knowlarity supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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