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ilos Overview

ilos is an innovative remote support software designed to help organizations provide effective technical assistance to users from any location. The platform offers comprehensive tools for screen sharing, remote control, and real-time communication, enabling support teams to resolve issues efficiently. With features such as intuitive interfaces, session recording, and integration with various customer support systems, ilos streamlines the remote support process and enhances user satisfaction. The software also provides analytics and reporting capabilities, allowing organizations to monitor support performance and identify areas for improvement. Ideal for IT support teams and customer service providers seeking to enhance their support offerings, ilos empowers organizations to improve user experience and drive operational excellence.

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Contact Details

  • Vendor Name VidGrid
  • Founded 2012
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

E-learning, Higher Education

ilos Features

  • Arrow Icon Certification & Licensing
  • Arrow Icon Virtual Classroom
  • Arrow Icon Training Administration
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Course Management
  • Arrow Icon Built-in Course Authoring
  • Arrow Icon Social Learning
  • Arrow Icon Skills Tracking
  • Arrow Icon Synchronous Learning
  • Arrow Icon Learning Management
  • Arrow Icon SCORM Compliance
  • Arrow Icon Learning Paths/Tracks
  • Arrow Icon Tests/Assessments
  • Arrow Icon Self-Learning
  • Arrow Icon Mobile Learning
  • Arrow Icon Learner Portal
  • Arrow Icon Corporate/Business
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Asynchronous Learning
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Progress Tracking
  • Arrow Icon Blended Learning
  • Arrow Icon Built-in LMS
  • Arrow Icon Assessment Management
  • Arrow Icon eCommerce Management
  • Arrow Icon Academic/Education
  • Arrow Icon Gamification
  • Arrow Icon Content Management
  • Arrow Icon Skills Assessment
  • Arrow Icon Assignment Management
  • Arrow Icon Cataloging/Categorization
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Single Sign On
  • Arrow Icon Communication Management
  • Arrow Icon SSL Security
  • Arrow Icon Text Editing
  • Arrow Icon Activity Tracking
  • Arrow Icon Social Media Integration
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Decision Support
  • Arrow Icon Document Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Live Chat
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Full Text Search
  • Arrow Icon Commenting/Notes
  • Arrow Icon Discussions/Forums
  • Arrow Icon Tagging
  • Arrow Icon Widgets
  • Arrow Icon Content Management
  • Arrow Icon Content Library
  • Arrow Icon Multi-Language
  • Arrow Icon Calendar Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Secure Data Storage
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Authentication
  • Arrow Icon Electronic Signature
  • Arrow Icon Drag & Drop
  • Arrow Icon Real Time Synchronization
  • Arrow Icon Task Management
  • Arrow Icon Version Control
  • Arrow Icon Tagging
  • Arrow Icon Collaboration Tools
  • Arrow Icon Search/Filter
  • Arrow Icon Email Management
  • Arrow Icon File Transfer
  • Arrow Icon Activity Tracking
  • Arrow Icon User Management
  • Arrow Icon Encryption
  • Arrow Icon Commenting/Notes
  • Arrow Icon Automatic Backup
  • Arrow Icon Messaging
  • Arrow Icon File Management
  • Arrow Icon Calendar Management
  • Arrow Icon Data Synchronization
  • Arrow Icon Secure Data Storage
  • Arrow Icon Archiving & Retention
  • Arrow Icon File Transfer
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Mobile Access
  • Arrow Icon Version Control
  • Arrow Icon Document Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Document Storage
  • Arrow Icon Automatic Backup
  • Arrow Icon Data Recovery
  • Arrow Icon Encryption
  • Arrow Icon Data Storage Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Offline Access
  • Arrow Icon File Sharing
  • Arrow Icon File Management
  • Arrow Icon Backup and Recovery
  • Arrow Icon Drag & Drop
  • Arrow Icon Secure Login
  • Arrow Icon Multi-Device Support
  • Arrow Icon Real Time Synchronization
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting
  • Arrow Icon Voice-Over/Audio
  • Arrow Icon Social Sharing
  • Arrow Icon Collaboration Tools
  • Arrow Icon Drag & Drop
  • Arrow Icon Text Overlay
  • Arrow Icon Media Library
  • Arrow Icon Animation
  • Arrow Icon Video Capture
  • Arrow Icon Templates
  • Arrow Icon Text to Video
  • Arrow Icon Privacy Options
  • Arrow Icon Video Editing
  • Arrow Icon Video Creation
  • Arrow Icon Customizable Branding
  • Arrow Icon Closed Captions
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Video Editing
  • Arrow Icon Privacy Options
  • Arrow Icon Social Sharing
  • Arrow Icon Video Streaming
  • Arrow Icon Mobile Screen Support
  • Arrow Icon Brand Overlay
  • Arrow Icon Content Library
  • Arrow Icon Bulk Uploading
  • Arrow Icon Video Tagging
  • Arrow Icon Video Creation
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

ilos Pricing

Pricing Type

  • Pricing Type Per Feature

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$50 Per Feature

ilos FAQs

  • No, ilos does not offer a free version.

  • Yes, ilos offers a free trial.

  • No, Credit Card details are not required for the ilos trial.

  • ilos offers the following pricing plans & packages:

    Basic

    $50 Per Feature

  • ilos supports the following payment frequencies:

    • Monthly Subscription

  • No, ilos does not offer an API.

  • ilos offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • ilos offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • ilos supports the following languages:
    • English

  • Following are the typical users of the ilos:
    • Self-Employed , Small-Business , Midsize-Business

  • ilos supports the following deployment:
    • Cloud Hosted

  • ilos supports the following devices and operating systems:
    • Web-Based , Android