ilos

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ilos Evaluation Snapshot

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User RatingNot rated yet
Starting Price$50 / feautre
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ilos Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ilos

ilos is an innovative remote support software designed to help organizations provide effective technical assistance to users from any location. The platform offers comprehensive tools for screen sharing, remote control, and real-time communication, enabling support teams to resolve issues efficiently. With features such as intuitive interfaces, session recording, and integration with various customer support systems, ilos streamlines the remote support process and enhances user satisfaction. The software also provides analytics and reporting capabilities, allowing organizations to monitor support performance and identify areas for improvement. Ideal for IT support teams and customer service providers seeking to enhance their support offerings, ilos empowers organizations to improve user experience and drive operational excellence.
Company VidGrid
Founded 2012
Headquarters United States
Employees NA

Support

Email Phone Chat Knowledge Base

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
E-learning Higher Education
Category-Based Capabilities

ilos Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Online Training Software 31 selected features Open category ↗ ⌄
Certification & Licensing Virtual Classroom Training Administration Surveys & Feedback Course Management Built-in Course Authoring Social Learning Skills Tracking Synchronous Learning Learning Management SCORM Compliance Learning Paths/Tracks Tests/Assessments Self-Learning Mobile Learning Learner Portal Corporate/Business Content Library Multi-Language Asynchronous Learning Reporting/Analytics Progress Tracking Blended Learning Built-in LMS Assessment Management eCommerce Management Academic/Education Gamification Content Management Skills Assessment Assignment Management
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
File Sharing Software 23 selected features Open category ↗ ⌄
Access Controls/Permissions Alerts/Notifications Secure Data Storage Role-Based Permissions Authentication Electronic Signature Drag & Drop Real Time Synchronization Task Management Version Control Tagging Collaboration Tools Search/Filter Email Management File Transfer Activity Tracking User Management Encryption Commenting/Notes Automatic Backup Messaging File Management Calendar Management
Cloud Storage Software 23 selected features Open category ↗ ⌄
Data Synchronization Secure Data Storage Archiving & Retention File Transfer Alerts/Notifications Mobile Access Version Control Document Management Access Controls/Permissions Document Storage Automatic Backup Data Recovery Encryption Data Storage Management Remote Access/Control Offline Access File Sharing File Management Backup and Recovery Drag & Drop Secure Login Multi-Device Support Real Time Synchronization
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Video Making Software 14 selected features Open category ↗ ⌄
Voice-Over/Audio Social Sharing Collaboration Tools Drag & Drop Text Overlay Media Library Animation Video Capture Templates Text to Video Privacy Options Video Editing Video Creation Customizable Branding
Video Management Software 13 selected features Open category ↗ ⌄
Closed Captions Multi-Channel Distribution Reporting/Analytics Video Editing Privacy Options Social Sharing Video Streaming Mobile Screen Support Brand Overlay Content Library Bulk Uploading Video Tagging Video Creation
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

ilos Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
$50 Per Feature

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

ilos FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ilos is an innovative remote support software designed to help organizations provide effective technical assistance to users from any location. The platform offers comprehensive tools for screen sharing, remote control, and real-time communication, enabling support teams to resolve issues efficiently. With features such as intuitive interfaces, session recording, and integration with various customer support systems, ilos streamlines the remote support process and enhances user satisfaction. The software also provides analytics and reporting capabilities, allowing organizations to monitor support performance and identify areas for improvement. Ideal for IT support teams and customer service providers seeking to enhance their support offerings, ilos empowers organizations to improve user experience and drive operational excellence.

  • No, ilos does not offer a free version.

  • Yes, ilos offers a free trial.

  • No, Credit Card details are not required for the ilos trial.

  • ilos offers the following pricing plans & packages:

    Basic

    $50 Per Feature

  • ilos supports the following payment frequencies:

    • Monthly Subscription

  • No, ilos does not offer an API.

  • ilos offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • ilos offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • ilos supports the following languages:
    • English

  • Following are the typical users of the ilos:
    • Self-Employed , Small-Business , Midsize-Business

  • ilos supports the following deployment:
    • Cloud Hosted

  • ilos supports the following devices and operating systems:
    • Web-Based , Android
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