Help Lightning

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Extreme Precision Speed for Issue Resolution and Smart Collaboration: Enterprise-Wide

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Help Lightning Evaluation Snapshot

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User RatingNot rated yet
Starting Price$75000 / feautre
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Help Lightning Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Help Lightning

Help Lightning is a next-generation call center software designed to enhance customer service by providing real-time video and screen-sharing capabilities. The platform allows call center agents to communicate with customers via video calls, enabling them to visually assist with troubleshooting, product demonstrations, or technical support. Help Lightning’s interactive features, such as drawing on the screen and guiding users through processes, help resolve issues more effectively and efficiently. The software’s integration with customer relationship management (CRM) systems ensures that agents have immediate access to customer data, enabling personalized support. Help Lightning’s cloud-based architecture allows for remote support, providing flexibility for both agents and customers. The platform’s easy-to-use interface ensures that agents can quickly adopt the system without extensive training. Help Lightning’s real-time reporting and analytics features give managers insight into call center performance, helping identify areas for improvement and ensuring a high level of customer satisfaction. It is a perfect solution for companies looking to elevate their customer service capabilities.
Company Help Lightning
Founded 2015
Headquarters United States
Employees 11-50

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Mac

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Category-Based Capabilities

Help Lightning Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Augmented Reality Software 9 selected features Open category ↗ ⌄
For Training/Education Cross-Device Publishing Modeling & Simulation Virtual Reality 3D Objects Usage Tracking/Analytics Content Creation For Sales/Marketing Drag & Drop
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Inspection Software 14 selected features Open category ↗ ⌄
Report Templates Failed Inspection Tracking Subcontractor Management Dispatch Management Customer Database Image Capture Mobile Access Code Enforcement Corrective and Preventive Actions (CAPA) Alerts/Notifications Compliance Management Real-Time Data Work Order Management Forms Management
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Visual Search Software 12 selected features Open category ↗ ⌄
Cataloging/Categorization Reverse Image Search Product Recommendations Video Search Image Tagging Intellectual Property Protection Barcode Recognition Mobile App Optical Character Recognition Search/Filter Customer Activity Tracking Product Search
Whiteboard Software 11 selected features Open category ↗ ⌄
Screen Recording Templates Collaboration Tools Diagramming Digital Canvas Visual Workflow Management Reporting/Analytics Presentation Tools Project Planning Idea Management Sketching and Annotation Tools
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Help Lightning Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Annual Subscription
Enterprise License
$75000 Per Feature

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Help Lightning FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Help Lightning is a next-generation call center software designed to enhance customer service by providing real-time video and screen-sharing capabilities. The platform allows call center agents to communicate with customers via video calls, enabling them to visually assist with troubleshooting, product demonstrations, or technical support. Help Lightning’s interactive features, such as drawing on the screen and guiding users through processes, help resolve issues more effectively and efficiently. The software’s integration with customer relationship management (CRM) systems ensures that agents have immediate access to customer data, enabling personalized support. Help Lightning’s cloud-based architecture allows for remote support, providing flexibility for both agents and customers. The platform’s easy-to-use interface ensures that agents can quickly adopt the system without extensive training. Help Lightning’s real-time reporting and analytics features give managers insight into call center performance, helping identify areas for improvement and ensuring a high level of customer satisfaction. It is a perfect solution for companies looking to elevate their customer service capabilities.

  • No, Help Lightning does not offer a free version.

  • Yes, Help Lightning offers a free trial.

  • No, Credit Card details are not required for the Help Lightning trial.

  • Help Lightning offers the following pricing plans & packages:

    Enterprise License

    $75000 Per Feature

  • Help Lightning supports the following payment frequencies:

    • Annual Subscription

  • No, Help Lightning does not offer an API.

  • Help Lightning offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Help Lightning offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Help Lightning supports the following languages:
    • English

  • Following are the typical users of the Help Lightning:
    • Self-Employed , Small-Business , Midsize-Business

  • Help Lightning supports the following deployment:
    • Cloud Hosted

  • Help Lightning supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac
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