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Desk360

Omnichannel Customer Service Software

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Desk360 Overview

Desk360 is an omnichannel customer service management software that streamlines support processes with its robust features. The platform shines with its ability to consolidate customer inquiries from various channels like email, social media, and apps into a single, unified interface. This integration enhances the customer service teams’ efficiency in handling customer requests. Desk360's real-time analytics dashboard is a key feature that offers deep insights into customer interaction patterns and the team’s performance. It also includes a customizable ticket management system, allowing for efficient tracking and resolution of customer issues. The software's user-friendly interface and flexible configuration make it an ideal choice for businesses of all sizes seeking to improve their customer support experience and manage queries more effectively.

Desk360 screenshot & Video

Contact Details

  • Desk360
  • 2018
  • Turkey
  • 101-500

Support

  • Knowledge Base

Training

  • Webinar

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, Turkish

Industries

Information Technology & Services

Desk360 Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Desk360 Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • More than 30 days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Business

$24 Per Month

Desk360 FAQ's

  • No, Desk360 does not offer a free version.

  • Yes, Desk360 offers a free trial.

  • No, Credit Card details are not required for the Desk360 trial.

  • Desk360 offers the following pricing plans & packages:

    Starting Plan:

    $24 Per Month

  • Desk360 supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Desk360 does not offer an API.

  • Desk360 supports the following deployment:
    • Cloud Hosted

  • Desk360 supports the following devices:
    • Web-Based