Does Desk360 offer a free version?

No, Desk360 does not offer a free version.

Does Desk360 offer a free trial?

Yes, Desk360 offers a free trial.

Are Credit Card details required for the Desk360 trial?

No, Credit Card details are not required for the Desk360 trial.

Small-Business, Midsize-Business, Large-Enterprise-Business

Desk360 Reviews Apr 2025: Pricing & Features

Desk360 Overview

Desk360 is an omnichannel customer service management software that streamlines support processes with its robust features. The platform shines with its ability to consolidate customer inquiries from various channels like email, social media, and apps into a single, unified interface. This integration enhances the customer service teams’ efficiency in handling customer requests. Desk360's real-time analytics dashboard is a key feature that offers deep insights into customer interaction patterns and the team’s performance. It also includes a customizable ticket management system, allowing for efficient tracking and resolution of customer issues. The software's user-friendly interface and flexible configuration make it an ideal choice for businesses of all sizes seeking to improve their customer support experience and manage queries more effectively.

Contact Details

Desk360
2018
Turkey
101-500

Support

Knowledge Base

Training

Webinar

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

English, Turkish

Industries

Information Technology & Services

Desk360 Features

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Customer Communications Management Software

Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Desk360 Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

More than 30 days

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Business

$24 Per Month

Desk360 FAQs

No, Desk360 does not offer a free version.

Yes, Desk360 offers a free trial.

No, Credit Card details are not required for the Desk360 trial.

Desk360 offers the following pricing plans & packages:

Business

$24 Per Month

Desk360 supports the following payment frequencies:
- Annual Subscription , Monthly Payment

No, Desk360 does not offer an API.

Desk360 offers support with the following options:
- Knowledge Base

Desk360 offers training with the following options:
- Webinar

Desk360 supports the following languages:
- English , Turkish

Following are the typical users of the Desk360:
- Small-Business , Midsize-Business , Large-Enterprise-Business

Desk360 supports the following deployment:
- Cloud Hosted

Desk360 supports the following devices and operating systems:
- Web-Based

Desk360 Claim

Desk360 Overview