Daktela
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Daktela Evaluation Snapshot
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Product Overview
Daktela Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Daktela Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Pricing Information
Daktela Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Omnichannel
€86
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
Daktela FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Daktela is a robust call center software that helps businesses improve customer service and optimize support operations. It provides automated call routing, real-time reporting, and powerful analytics, enabling businesses to deliver effective customer experiences. Daktela supports omnichannel communication, so businesses can manage interactions via phone calls, emails, chat, and social media from one platform. It offers tools to monitor call quality, assess agent performance, and streamline workflows. With its easy-to-use interface and seamless integration, Daktela helps businesses improve efficiency and responsiveness. The software is ideal for organizations seeking to enhance call center productivity, reduce response time, and ultimately provide better customer service across various channels.
- No, Daktela does not offer a free version.
- Yes, Daktela offers a free trial.
- No, Credit Card details are not required for the Daktela trial.
-
Daktela offers the following pricing plans & packages:
Omnichannel
€86 Per User
-
Daktela supports the following payment frequencies:
- Monthly Subscription
- No, Daktela does not offer an API.
-
Daktela offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
Daktela offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Daktela supports the following languages:
- Arabic , Bulgarian , Czech , German , English , French , Croatian , Hungarian , Italian , Polish , Romanian , Russian , Slovak , Slovenian , Spanish , Serbian , Ukrainian
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Following are the typical users of the Daktela:
- Self-Employed , Small-Business , Midsize-Business
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Daktela supports the following deployment:
- Cloud Hosted , On-Premise
-
Daktela supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Linux
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