Brand Embassy

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User RatingNot rated yet
Starting Price$29 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited Kingdom
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Product Overview

Brand Embassy Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Brand Embassy

Brand Embassy is an innovative live chat software designed to enhance customer engagement for businesses. This platform provides comprehensive tools for managing real-time conversations with customers, ensuring that organizations can address inquiries and issues promptly. Users can easily customize chat widgets, integrate them into websites, and monitor chat performance through analytics. Brand Embassy includes features for routing inquiries to the appropriate support teams, enhancing response efficiency. The software supports multi-channel communication, allowing businesses to engage clients across various platforms, including social media and messaging apps. Ideal for customer support teams and sales representatives, Brand Embassy improves customer interactions, enhances satisfaction, and ultimately drives success in customer engagement strategies.
Company Brand Embassy
Founded 2011
Headquarters United Kingdom
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Internet
Category-Based Capabilities

Brand Embassy Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Live Chat Software 24 selected features Open category ↗
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Conversational AI Platform Software 13 selected features Open category ↗
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Customer Communications Management Software 19 selected features Open category ↗
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Knowledge Base Software 16 selected features Open category ↗
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Customer Support Software 11 selected features Open category ↗
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

Brand Embassy Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
$29 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Brand Embassy FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Brand Embassy is an innovative live chat software designed to enhance customer engagement for businesses. This platform provides comprehensive tools for managing real-time conversations with customers, ensuring that organizations can address inquiries and issues promptly. Users can easily customize chat widgets, integrate them into websites, and monitor chat performance through analytics. Brand Embassy includes features for routing inquiries to the appropriate support teams, enhancing response efficiency. The software supports multi-channel communication, allowing businesses to engage clients across various platforms, including social media and messaging apps. Ideal for customer support teams and sales representatives, Brand Embassy improves customer interactions, enhances satisfaction, and ultimately drives success in customer engagement strategies.

  • No, Brand Embassy does not offer a free version.

  • Yes, Brand Embassy offers a free trial.

  • No, Credit Card details are not required for the Brand Embassy trial.

  • Brand Embassy offers the following pricing plans & packages:

    Basic

    $29 Per User

  • Brand Embassy supports the following payment frequencies:

    • Monthly Subscription

  • No, Brand Embassy does not offer an API.

  • Brand Embassy offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Brand Embassy offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Brand Embassy supports the following languages:
    • English

  • Following are the typical users of the Brand Embassy:
    • Self-Employed , Small-Business , Midsize-Business

  • Brand Embassy supports the following deployment:
    • Cloud Hosted

  • Brand Embassy supports the following devices and operating systems:
    • Web-Based
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