Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies. For more information, visit.
Akio.cx is a call center software package composed of 3 complementary offers that enable companies to strengthen customer relations by providing the means to answer more effectively whatever channel is used, by leveraging internal expertise thanks to collaborative tools, by analysing customer conversations and by helping to share customer knowledge internally.
Akio
1998
France
51-100
24x7 Support
Automated Routing