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Akio.Cx Evaluation Snapshot
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Product Overview
Akio.Cx Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Akio.Cx Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies. For more information, visit.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Contact Center Software 11 selected features Open category ↗ ⌄
Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies. For more information, visit.
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Pricing Information
Akio.Cx Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
Akio.Cx FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies. For more information, visit.
Akio.cx is a call center software package composed of 3 complementary offers that enable companies to strengthen customer relations by providing the means to answer more effectively whatever channel is used, by leveraging internal expertise thanks to collaborative tools, by analysing customer conversations and by helping to share customer knowledge internally.
- No, Akio.Cx does not offer a free version.
- No, Akio.Cx does not offer any free trial.
- No, Akio.Cx does not offer an API.
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Akio.Cx offers support with the following options:
- 24x7 Support , Phone
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Akio.Cx offers training with the following options:
- Videos
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Akio.Cx supports the following languages:
- English
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Following are the typical users of the Akio.Cx:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Akio.Cx supports the following deployment:
- Cloud Hosted
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Akio.Cx supports the following devices and operating systems:
- Web-Based
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