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Contact center and customer service software

Akio.Cx Overview

Customer satisfaction is no longer simply a matter of providing a good response. A better understanding of the customer's expectations and a personalized response is becoming necessary. This is why AKIO has developed Akio.cx, an innovative software suite that analyzes all types of interactions and assists the advisor in improving the Customer and Employee Experience, by relying on intelligent and collaborative technologies. For more information, visit. 

Akio.cx is a call center software package composed of 3 complementary offers that enable companies to strengthen customer relations by providing the means to answer more effectively whatever channel is used, by leveraging internal expertise thanks to collaborative tools, by analysing customer conversations and by helping to share customer knowledge internally.

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Akio.Cx Screenshot & Video

Contact Details

  • Vendor Name Akio
  • Founded 1998
  • Location France
  • Employees 51-100

Support

  • 24x7 Support 24x7 Support
  • Phone Phone

Training

  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English


Industries

Information Technology & Services

Akio.Cx Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Automated Routing
  • Quality Management
  • Queue Management
  • IVR/Voice Recognition
  • Computer Telephony Integration
  • Collaboration Tools
  • Agent Interface
  • Chatbot
  • Auto-Dialer
  • Reporting/Analytics
  • Workforce Management

Akio.Cx Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Akio.Cx FAQs

  • No, Akio.Cx does not offer a free version.

  • No, Akio.Cx does not offer any free trial.

  • No, Credit Card details are not required for the Akio.Cx trial.

  • No, Akio.Cx does not offer an API.

  • Akio.Cx offers support with the following options:
    • 24x7 Support , Phone

  • Akio.Cx offers training with the following options:
    • Videos

  • Akio.Cx supports the following languages:
    • English

  • Following are the typical users of the Akio.Cx:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Akio.Cx supports the following deployment:
    • Cloud Hosted

  • Akio.Cx supports the following devices and operating systems:
    • Web-Based