Overview
Some products earn credibility just by racking up numbers most competitors can't touch, and LogMeIn Rescue has that in spades, trusted for more than 1 billion remote sessions across customers like Geek Squad, Symantec, 3M, and GE. It's an enterprise remote support platform built...
Read more about LogMeIn RescueProblem It Solves
- Enables Fast Remote Troubleshooting Across Multiple Devices
Core Use Cases
- Troubleshoot Remote Devices
- Resolve Technical Issues
- Support Mobile Users
- Transfer Files Securely
- Monitor Support Sessions
Target Users
- IT Support Teams
- Customer Service Teams
- Technical Support Agents
- Help Desk Managers
- Enterprise Organizations
Industry Fit
- Information Technology
- Financial Services
- Healthcare
- Manufacturing
- Higher Education
- Professional Services
Key Features
- Remote Device Control
- Screen Sharing
- Remote Diagnostics
- Session Recording
- Mobile Device Support
- AI Assistance
USP
- Secure Enterprise Remote Support Across Computers And Mobile Devices
Pros
- Runs seamlessly and quickly, giving near-complete remote access to a user's computer
- Reliable connection, letting technicians work on client PCs as if sitting next to them
- Handles file transfers smoothly, useful for sending patches or resolving issues
- Easy to navigate, with a friendly interface that's simple to learn
- Well suited for security-conscious environments, including HIPAA-compliant setups
Cons
- Sign-in and access-granting process takes a few extra steps to get into a session
- Screen sharing lacks options like choosing a specific window instead of the whole screen
- Clipboard sync can be finicky, sometimes making copy-paste between computers difficult
- Not ideal for logging into servers, working better for standard end-user PCs
- Connections can occasionally feel unstable depending on the user's internet setup
Pricing Packages
Available plan information from the product profile.
Rescue Remote Support$109 Per month
