ZENworks Service Desk
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ZENworks Service Desk Evaluation Snapshot
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Product Overview
ZENworks Service Desk Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ZENworks Service Desk Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management
Investigation Management
On Call Scheduling
Corrective and Preventive Actions (CAPA)
Alerts/Notifications
Disaster Recovery
Task Management
Workflow Management
Incident Reporting
Audit Trail
OSHA Compliance
Status Tracking
Communications Management
IT Incident Management
Ticket Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Pricing Information
ZENworks Service Desk Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
ZENworks Service Desk FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ZENworks Service Desk is a service desk software that enables IT teams to manage incidents, resolve service requests, and improve support efficiency. The platform provides tools for ticketing, prioritization, and tracking, ensuring that issues are handled promptly and efficiently. ZENworks Service Desk’s knowledge base allows IT teams to create and share self-help resources, reducing support workload and empowering users to resolve common issues independently. The software’s reporting tools provide insights into service desk performance, ticket resolution times, and user satisfaction, supporting data-driven improvements. ZENworks Service Desk’s integration with asset management systems enables IT teams to monitor hardware and software inventory, ensuring efficient resource allocation. By centralizing IT support functions and enhancing visibility, ZENworks Service Desk helps organizations improve service quality, reduce response times, and enhance user satisfaction.
- No, ZENworks Service Desk does not offer a free version.
- Yes, ZENworks Service Desk offers a free trial.
- No, Credit Card details are not required for the ZENworks Service Desk trial.
- No, ZENworks Service Desk does not offer an API.
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ZENworks Service Desk offers support with the following options:
- Email , Phone , Chat , FAQs/Forum
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ZENworks Service Desk offers training with the following options:
- Webinar , Documentation , Videos
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ZENworks Service Desk supports the following languages:
- English
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Following are the typical users of the ZENworks Service Desk:
- Self-Employed , Small-Business , Midsize-Business
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ZENworks Service Desk supports the following deployment:
- Cloud Hosted
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ZENworks Service Desk supports the following devices and operating systems:
- Web-Based
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