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Xbert Evaluation Snapshot
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Product Overview
Xbert Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Category-Based Capabilities
Xbert Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Appointment Scheduling Software 10 selected features Open category ↗ ⌄
XBert automates the entire appointment lifecycle for service-based businesses. It checks availability, books new appointments, handles rescheduling requests, and sends confirmation texts, all through natural conversation rather than a static booking form. Because it understands business hours and service offerings, it can match customers to open slots across time zones and reduce no-shows through automatic confirmations, without a staff member needing to manage the calendar manually.
Automated Scheduling
Appointment Management
Customer Database
Credit Card Processing
Billing & Invoicing
Client Management
Calendar Management
Online Booking
Availability Management
Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
As part of Nextiva's phone platform, XBert extends a business's phone system with an AI layer that answers every call on the first ring, 24 hours a day. It reduces missed calls and voicemail backlogs by handling routine inquiries directly and forwarding complex or urgent calls to the right team member, complete with call transcripts and context so no information is lost between the AI and the human agent.
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Artificial Intelligence
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
XBert operates within Nextiva's broader cloud communication platform, giving businesses a single system for voice, text, and chat conversations. Because it runs in the cloud, XBert can be deployed quickly without on-site hardware, scale to handle multiple simultaneous conversations, and stay consistent across every channel a customer might use to reach the business, whether that's a phone call, SMS, or website chat.
File Sharing
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Artificial Intelligence
Cloud PBX Software 26 selected features Open category ↗ ⌄
For businesses using cloud PBX infrastructure, XBert acts as an intelligent front line ahead of the phone system, screening and routing calls automatically. It answers common questions itself, directs callers to the correct department or team member, and only escalates calls that genuinely require a person, helping cloud PBX users reduce hold times and staffing costs while keeping call routing accurate and efficient.
Call Routing
Call Reporting
Conferencing
Virtual Extensions
Automatic Call Distribution
Video Conferencing
Call Tracking
SIP Trunking
Third-Party Integrations
Call Transfer
Ring Groups
Call Center Management
Computer Telephony Integration
Queue Management
Role-Based Permissions
Alerts/Notifications
Communication Management
Call List Management
Customizable Reports
Call Recording
Call Disposition
IVR/Voice Recognition
Call Monitoring
Activity Dashboard
Contact Management
Artificial Intelligence
Conversational AI Platform Software 14 selected features Open category ↗ ⌄
At its core, XBert is a conversational AI platform that interprets natural speech and text, determines caller or chatter intent, and generates policy-compliant responses in real time. It continues learning from every interaction to improve accuracy and tone over time, and it can be configured with specific guardrails so businesses control exactly which topics and tasks the AI is permitted to handle on its own.
Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot
Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
XBert brings AI capabilities into a unified communications environment, connecting voice calls, text messages, and live chat into one manageable system. Businesses get a single place to review transcripts, monitor AI performance, and hand off conversations to human staff when needed, making it easier to maintain consistent, high-quality customer interactions across every communication channel from one unified dashboard.
Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management
Artificial Intelligence
Connected Applications
Xbert Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft 365
HubSpot Marketing Hub
Salesforce Sales Cloud
Google Cloud
Zoho CRM
Pricing Information
Xbert Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Frequently Asked Questions
Xbert FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
XBert is an AI employee built to manage customer conversations across voice, text, and chat channels without requiring additional staff. After a short onboarding process, XBert learns a company's services, hours, pricing, and frequently asked questions, then uses that knowledge to answer real customer questions accurately instead of relying on generic scripts. Its core workflows include booking and rescheduling appointments, qualifying leads, answering policy or pricing questions, and sending confirmation messages once a booking is complete. Every interaction is recorded and transcribed, giving business owners full visibility into what was said. Configurable guardrails let teams define exactly which tasks the AI can complete on its own, and any request outside those boundaries is automatically routed to a human employee along with the full conversation history. XBert is built on enterprise-grade infrastructure and holds compliance certifications relevant to regulated industries such as healthcare and finance.
- No, Xbert does not offer a free version.
- No, Xbert does not offer any free trial.
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Xbert supports the following payment frequencies:
- Monthly Subscription
- No, Xbert does not offer an API.
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Xbert can be integrated with the following applications:
- HubSpot Marketing Hub , Salesforce Sales Cloud , Zoho CRM , Google Cloud , Microsoft 365
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Xbert offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Xbert offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Xbert supports the following languages:
- English
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Following are the typical users of the Xbert:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Xbert supports the following deployment:
- Cloud Hosted
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Xbert supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows , Mac , Linux
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