Uniphore
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Uniphore Evaluation Snapshot
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Product Overview
Uniphore Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Uniphore Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Speech Recognition Software 16 selected features Open category ↗ ⌄
Text Editing
Voice Recognition
Call Recording
Multi-Language
Reporting/Analytics
Concatenated Speech
Sentiment Analysis
Automatic Transcription
Audio Capture
Call Center Management
Call Scripting
Speech-to-Text Analysis
Search/Filter
Customizable Macros
IVR/Voice Recognition
Automatic Call Distribution
Pricing Information
Uniphore Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Alternative Products
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Top Uniphore Alternatives
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Frequently Asked Questions
Uniphore FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Uniphore is a cutting-edge Help Desk Software designed to enhance customer support and improve service delivery for organizations of all sizes. It offers a comprehensive platform for managing customer inquiries, tracking tickets, and automating support workflows, ensuring that customer issues are resolved quickly and effectively. Uniphore provides robust tools for ticket management, enabling support teams to prioritize and assign tickets based on urgency and complexity. The software’s intuitive interface allows for easy communication between agents and customers through multiple channels, including chat, email, and phone, enhancing the customer experience. Additionally, Uniphore includes advanced analytics and reporting features, offering insights into support performance, customer satisfaction, and team productivity, facilitating data-driven decision-making and continuous improvement. With AI-powered features for automated responses and chatbots, Uniphore helps organizations handle high volumes of inquiries while maintaining high-quality support. Whether you’re a small startup or a large enterprise, Uniphore empowers you to deliver exceptional customer service, enhance support operations, and foster customer loyalty through its comprehensive and user-friendly help desk solutions.
- No, Uniphore does not offer a free version.
- Yes, Uniphore offers a free trial.
- No, Credit Card details are not required for the Uniphore trial.
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Uniphore supports the following payment frequencies:
- Annual Subscription
- No, Uniphore does not offer an API.
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Uniphore offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Uniphore offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Uniphore supports the following languages:
- English
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Following are the typical users of the Uniphore :
- Self-Employed , Small-Business , Midsize-Business
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Uniphore supports the following deployment:
- Cloud Hosted , On-Premise
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Uniphore supports the following devices and operating systems:
- Web-Based , Windows , Linux
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