Moveworks

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One agentic AI Assistant to empower your entire workforce

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Moveworks Evaluation Snapshot

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User RatingNot rated yet
Starting PricePer User
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Moveworks Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Moveworks

Moveworks is an AI-driven help desk software that automates IT support, providing employees with instant solutions to common issues. The platform uses natural language processing (NLP) to understand user queries and deliver relevant responses, whether through resolving password resets, software access requests, or troubleshooting issues. Moveworks integrates with existing IT systems, including ticketing platforms and knowledge bases, to provide real-time support and route complex issues to human agents when necessary. Its machine learning algorithms continuously improve by learning from past interactions, making responses faster and more accurate over time. With analytics and reporting, IT departments can track support metrics, identify trends, and optimize workflows. Moveworks reduces support workload and response times, making it ideal for organizations aiming to improve employee experience and enhance IT support efficiency.
Company Moveworks
Founded 2016
Headquarters United States
Employees 501-1000

Support

Email Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 9 languages available
English French German Italian Japanese Korean Portuguese Russian Spanish
Industries Served 1 industry available
Hospital & Health Care
Category-Based Capabilities

Moveworks Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 27 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management Artificial Intelligence
Help Desk Software 27 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control Artificial Intelligence
ITSM Software 31 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring Artificial Intelligence
Artificial Intelligence Software 18 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics Artificial Intelligence
Chatbot Software 18 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing Artificial Intelligence
Conversational AI Platform Software 14 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot Artificial Intelligence
Generative AI Software 19 selected features Open category ↗ ⌄
Content Generation Data Augmentation Creative Design Virtual Characters and Avatars Automated Image & Video Editing Natural Language Processing Simulation and Scenario Generation Personalization and Recommendation Prompt Engineering Conditional Generation Transfer Learning and Fine-tuning Adversarial Training Interactive and Co-Creative Systems Transformer Model API Code Generation Variation Autoencoder Models Foundation Model Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Pricing Information

Moveworks Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Not available
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Frequently Asked Questions

Moveworks FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Moveworks is an AI-driven help desk software that automates IT support, providing employees with instant solutions to common issues. The platform uses natural language processing (NLP) to understand user queries and deliver relevant responses, whether through resolving password resets, software access requests, or troubleshooting issues. Moveworks integrates with existing IT systems, including ticketing platforms and knowledge bases, to provide real-time support and route complex issues to human agents when necessary. Its machine learning algorithms continuously improve by learning from past interactions, making responses faster and more accurate over time. With analytics and reporting, IT departments can track support metrics, identify trends, and optimize workflows. Moveworks reduces support workload and response times, making it ideal for organizations aiming to improve employee experience and enhance IT support efficiency.

  • No, Moveworks does not offer a free version.

  • Yes, Moveworks offers a free trial.

  • No, Credit Card details are not required for the Moveworks trial.

  • No, Moveworks does not offer an API.

  • Moveworks offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • Moveworks offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Moveworks supports the following languages:
    • English , French , German , Italian , Japanese , Korean , Portuguese , Russian , Spanish , Chinese-simplified , Chinese-traditional

  • Following are the typical users of the Moveworks:
    • Self-Employed , Small-Business , Midsize-Business

  • Moveworks supports the following deployment:
    • Cloud Hosted

  • Moveworks supports the following devices and operating systems:
    • Web-Based
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