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Infinity and Soft Agent

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Infinity and Soft Agent Overview

Infinity and Soft Agent is a call center software designed to help businesses manage their customer interactions efficiently. The platform offers tools for call tracking, reporting, and performance analytics, ensuring that organizations can optimize their call center operations. Infinity and Soft Agent includes features for routing calls, managing queues, and monitoring agent performance, allowing supervisors to ensure high service levels. The software also provides integration capabilities with CRM systems, enabling a seamless flow of customer information. With its user-friendly interface and comprehensive features, Infinity and Soft Agent enhances customer service quality and operational efficiency in call centers.

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Contact Details

  • Vendor Name Amtelco
  • Founded 1976
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Government Relations, Information Technology & Services, Outsourcing/Offshoring, Telecommunications

Infinity and Soft Agent Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking

Infinity and Soft Agent Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • One-Time Payment One-Time Payment

Plans & Packages

Basic

$30000 One-time

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Infinity and Soft Agent FAQs

Infinity and Soft Agent is a call center software designed to help businesses manage their customer interactions efficiently. The platform offers tools for call tracking, reporting, and performance analytics, ensuring that organizations can optimize their call center operations. Infinity and Soft Agent includes features for routing calls, managing queues, and monitoring agent performance, allowing supervisors to ensure high service levels. The software also provides integration capabilities with CRM systems, enabling a seamless flow of customer information. With its user-friendly interface and comprehensive features, Infinity and Soft Agent enhances customer service quality and operational efficiency in call centers.

  • No, Infinity and Soft Agent does not offer a free version.

  • Yes, Infinity and Soft Agent offers a free trial.

  • No, Credit Card details are not required for the Infinity and Soft Agent trial.

  • Infinity and Soft Agent offers the following pricing plans & packages:

    Basic

    $30000 One-time

  • Infinity and Soft Agent supports the following payment frequencies:

    • One-Time Payment

  • No, Infinity and Soft Agent does not offer an API.

  • Infinity and Soft Agent offers support with the following options:
    • 24x7 Support , Chat

  • Infinity and Soft Agent supports the following languages:
    • English

  • Following are the typical users of the Infinity and Soft Agent:
    • Self-Employed , Small-Business , Midsize-Business

  • Infinity and Soft Agent supports the following deployment:
    • Cloud Hosted

  • Infinity and Soft Agent supports the following devices and operating systems:
    • Web-Based