Frontline Care Overview

Frontline Care is a customer service software designed to help businesses deliver exceptional customer support and enhance their customer experience. The platform provides a wide range of tools for managing customer inquiries, organizing support tickets, and facilitating efficient communication between customers and support agents. Frontline Care enables businesses to create a centralized support hub where customers can submit tickets, track the status of their issues, and access helpful knowledge base articles. The software also includes features for live chat, email management, and call center integrations, making it easy to provide multichannel support. Frontline Care’s advanced reporting tools give businesses valuable insights into customer satisfaction, response times, and team performance, helping them identify areas for improvement. The platform also includes automation features, allowing businesses to automatically route tickets to the appropriate agents, prioritize high-priority issues, and follow up with customers. By streamlining customer service operations, Frontline Care helps businesses reduce response times, improve issue resolution, and increase customer loyalty.

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Contact Details

  • Vendor Name Qualtrics
  • Founded 2013
  • Location United States

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Financial Services, Information Technology & Services, Marketing & Advertising

Frontline Care Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Time Tracking
  • Arrow Icon Employee Activity Monitoring
  • Arrow Icon Timesheet Management
  • Arrow Icon Task Management
  • Arrow Icon Employee Email Monitoring
  • Arrow Icon Screen Activity Recording
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Historical Reporting
  • Arrow Icon Productivity Analysis
  • Arrow Icon Real Time Reporting
  • Arrow Icon Employee Database
  • Arrow Icon Keystroke Recording
  • Arrow Icon Real Time Notifications
  • Arrow Icon Location Tracking
  • Arrow Icon Employee Management
  • Arrow Icon Behavior Tracking
  • Arrow Icon Browsing History
  • Arrow Icon Attendance Tracking
  • Arrow Icon Time Clock
  • Arrow Icon Virtual Personal Assistant (VPA)
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Trend Analysis
  • Arrow Icon API
  • Arrow Icon Data Import/Export
  • Arrow Icon Predictive Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Multi-Language
  • Arrow Icon For Sales Teams/Organizations
  • Arrow Icon Collaboration Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Chatbot
  • Arrow Icon For eCommerce
  • Arrow Icon Speech Recognition
  • Arrow Icon Performance Metrics
  • Arrow Icon Contextual Guidance
  • Arrow Icon Live Chat
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Pre-Configured Bot
  • Arrow Icon For Developers
  • Arrow Icon Multi-Language
  • Arrow Icon Code-free Development
  • Arrow Icon Speech Synthesis
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Speech Recognition
  • Arrow Icon Intent Recognition
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chatbot

Frontline Care Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Frontline Care FAQs

Frontline Care is a customer service software designed to help businesses deliver exceptional customer support and enhance their customer experience. The platform provides a wide range of tools for managing customer inquiries, organizing support tickets, and facilitating efficient communication between customers and support agents. Frontline Care enables businesses to create a centralized support hub where customers can submit tickets, track the status of their issues, and access helpful knowledge base articles. The software also includes features for live chat, email management, and call center integrations, making it easy to provide multichannel support. Frontline Care’s advanced reporting tools give businesses valuable insights into customer satisfaction, response times, and team performance, helping them identify areas for improvement. The platform also includes automation features, allowing businesses to automatically route tickets to the appropriate agents, prioritize high-priority issues, and follow up with customers. By streamlining customer service operations, Frontline Care helps businesses reduce response times, improve issue resolution, and increase customer loyalty.

  • No, Frontline Care does not offer a free version.

  • Yes, Frontline Care offers a free trial.

  • No, Credit Card details are not required for the Frontline Care trial.

  • No, Frontline Care does not offer an API.

  • Frontline Care offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Frontline Care supports the following languages:
    • English

  • Following are the typical users of the Frontline Care:
    • Self-Employed , Small-Business , Midsize-Business

  • Frontline Care supports the following deployment:
    • Cloud Hosted

  • Frontline Care supports the following devices and operating systems:
    • Web-Based