Enghouse Contact Center
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Enghouse Contact Center Evaluation Snapshot
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Product Overview
Enghouse Contact Center Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Enghouse Contact Center Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Pricing Information
Enghouse Contact Center Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$65
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
Enghouse Contact Center FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Enghouse Contact Center is a call center software designed to streamline customer service operations. The platform offers a wide range of features, including intelligent routing, automated responses, and real-time analytics. Enghouse Contact Center ensures that customer inquiries are routed to the most appropriate agents based on their needs, improving response times and customer satisfaction. The software provides tools for managing inbound and outbound calls, as well as chat, email, and social media interactions. With its robust reporting and performance metrics, businesses can monitor agent performance, track call volumes, and identify areas for improvement. Enghouse Contact Center integrates with CRM systems, providing agents with customer data to deliver more personalized service. This software is ideal for businesses of all sizes looking to optimize their customer support operations and improve overall service quality.
- Yes, Enghouse Contact Center offers a free version.
- Yes, Enghouse Contact Center offers a free trial.
- No, Credit Card details are not required for the Enghouse Contact Center trial.
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Enghouse Contact Center offers the following pricing plans & packages:
Basic
$65 Per User
-
Enghouse Contact Center supports the following payment frequencies:
- Monthly Subscription
- No, Enghouse Contact Center does not offer an API.
-
Enghouse Contact Center offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
-
Enghouse Contact Center offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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Enghouse Contact Center supports the following languages:
- English
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Following are the typical users of the Enghouse Contact Center:
- Self-Employed , Small-Business , Midsize-Business
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Enghouse Contact Center supports the following deployment:
- Cloud Hosted , On-Premise
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Enghouse Contact Center supports the following devices and operating systems:
- Web-Based , Windows
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