eGain Mail

eGain Mail

Best Email Management Software

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eGain Mail Overview

eGain Mail is a powerful customer service software designed to streamline email management for businesses. Specializing in handling large volumes of customer emails, it efficiently categorizes and routes messages to the appropriate team members. This ensures timely and accurate responses to customer inquiries. One standout feature is its AI-driven knowledge base, which suggests relevant answers to common questions, aiding staff in providing consistent and informed replies. eGain Mail also tracks response times and customer satisfaction, offering valuable insights for improving service quality. Its integration with other eGain solutions allows for a unified approach to customer service. User-friendly and scalable, eGain Mail is a practical choice for businesses aiming to enhance their email-based customer support.

Contact Details

  • eGain Corporation
  • 1997
  • United States
  • 501-1000

Support

  • 27x7 Support
  • Chat

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Services, Information Technology & Services

eGain Mail Features

  • Email Tracking
  • Contact Management
  • Auto-Responders
  • Signature Management
  • Spam Blocker
  • Email Marketing
  • Customer Segmentation
  • Alerts/Notifications
  • Email Monitoring
  • Chat/Messaging
  • Routing
  • Canned Responses
  • Whitelisting/Blacklisting
  • Search/Filter
  • Drag & Drop
  • Campaign Management
  • Shared Inboxes
  • Inbox Management
  • Response Management
  • Email Templates
  • Queue Management
  • Email Distribution
  • Collaboration Tools
  • Prioritization

eGain Mail Pricing

Pricing Type

  • N/A

Preferred Currency

  • N/A

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

eGain Mail FAQ's

No, eGain Mail does not offer a free version.

No, eGain Mail does not offer any free trial.

No, Credit Card details are not required for the eGain Mail trial.

No, eGain Mail does not offer an API.

eGain Mail offers support with the following options:

27x7 Support , Chat

eGain Mail offers training with the following options:

In-person , Webinar , Documentation

eGain Mail supports the following languages:

English

Following are the typical users of the eGain Mail:

Small-Business , Midsize-Business , Large-Enterprise-Business

eGain Mail supports the following deployment:

Cloud Hosted

eGain Mail supports the following mobile devices:

Web-Based , iPhone , Android