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DiliGenie

Automate Your IT Processes With Our ITSM Solution

DiliGenie Overview

DiliGenie is an all-in-one platform to take care of IT system management incidents. Users have often called us the best ITSM software because of our features. From our role-based dashboards to RCAs, we offer 360° assistance.

DiliGenie has a plethora of features. Here we will focus on each one of those features and how they can help you with your ITSM tickets, ability to track IT assets, and many more. 

We have an Integrated incident Management tool for quicker resolutions, Drive complete user satisfaction with ITIL aligned service request feature, Minimize service disruptions while making changes to critical systems, Manage the problem lifecycle with Root cause analysis, Manage Projects, associated tasks, and resources, and timelines.

 

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DiliGenie Screenshot & Video

Contact Details

  • Vendor Name Diligent Global
  • Founded 2010
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English


Industries

Airlines/Aviation, Hospital & Health Care, Insurance, Manufacturing, Oil & Energy, Pharmaceuticals, Retail, Telecommunications, Transportation/Trucking/Railroad

DiliGenie Features

  • Asset Tracking
  • Change Management
  • Knowledge Base Management
  • Incident Management
  • Project Management
  • Problem Management
  • Support Ticket Management
  • Help Desk Management

DiliGenie Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • NA

Payment Frequency

  • NA

DiliGenie FAQs

  • No, DiliGenie does not offer a free version.

  • Yes, DiliGenie offers a free trial.

  • Yes, Credit Card details are required for the DiliGenie trial.

  • No, DiliGenie does not offer an API.

  • DiliGenie offers support with the following options:
    • Email , Chat , Knowledge Base , FAQs/Forum

  • DiliGenie offers training with the following options:
    • In-person

  • DiliGenie supports the following languages:
    • English

  • Following are the typical users of the DiliGenie:
    • Small-Business , Midsize-Business

  • DiliGenie supports the following deployment:
    • Cloud Hosted

  • DiliGenie supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux