Callcap

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User RatingNot rated yet
Starting Price$29 / month
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

Callcap Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Callcap

Callcap is a robust call recording software designed to enhance communication and improve service quality for businesses. This platform allows organizations to record, store, and analyze phone conversations effortlessly, providing valuable insights into customer interactions and agent performance. With features such as searchable recordings and advanced analytics, Callcap empowers businesses to monitor call quality, identify training needs, and ensure compliance with industry regulations. The software is user-friendly, enabling easy access to recordings for review and analysis. Callcap also offers integration with various customer relationship management (CRM) systems, ensuring seamless workflow and data management. By leveraging Callcap, organizations can enhance their customer service, boost employee training, and optimize overall communication strategies.
Company Marchex
Founded 2003
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Advertising & Marketing Hospital & Health Care Medical Practice Music
Category-Based Capabilities

Callcap Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Recording Software 18 selected features Open category ↗
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Call Tracking Software 17 selected features Open category ↗
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Pricing Information

Callcap Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
$29 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Callcap FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Callcap is a robust call recording software designed to enhance communication and improve service quality for businesses. This platform allows organizations to record, store, and analyze phone conversations effortlessly, providing valuable insights into customer interactions and agent performance. With features such as searchable recordings and advanced analytics, Callcap empowers businesses to monitor call quality, identify training needs, and ensure compliance with industry regulations. The software is user-friendly, enabling easy access to recordings for review and analysis. Callcap also offers integration with various customer relationship management (CRM) systems, ensuring seamless workflow and data management. By leveraging Callcap, organizations can enhance their customer service, boost employee training, and optimize overall communication strategies.

  • No, Callcap does not offer a free version.

  • Yes, Callcap offers a free trial.

  • No, Credit Card details are not required for the Callcap trial.

  • Callcap offers the following pricing plans & packages:

    Basic

    $29 Per Month

  • Callcap supports the following payment frequencies:

    • Monthly Subscription

  • No, Callcap does not offer an API.

  • Callcap offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Callcap offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Callcap supports the following languages:
    • English

  • Following are the typical users of the Callcap:
    • Self-Employed , Small-Business , Midsize-Business

  • Callcap supports the following deployment:
    • Cloud Hosted

  • Callcap supports the following devices and operating systems:
    • Web-Based
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