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C-Zentrix Contact Center

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C-Zentrix Contact Center Overview

C-Zentrix Contact Center is an advanced call center software designed to enhance customer service and optimize communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, chat, and email. Users can set up and manage virtual call centers, enabling agents to assist customers in real-time, regardless of their location. C-Zentrix includes features for call routing, monitoring, and analytics, allowing organizations to track performance metrics and improve service quality. The software supports integration with customer relationship management (CRM) systems, enhancing data flow and collaboration. Ideal for customer service teams and call center operators, C-Zentrix improves operational efficiency, enhances customer satisfaction, and ultimately drives success in customer engagement.

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Contact Details

  • Vendor Name C-ZENTRIX
  • Founded 2002
  • Location India

Support

  • 24x7 Support 24x7 Support

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

English

Industries

Information Technology & Services

C-Zentrix Contact Center Features

  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Center Management
  • Arrow Icon Call Routing
  • Arrow Icon Voice Mail
  • Arrow Icon Text to Speech
  • Arrow Icon Call Recording
  • Arrow Icon Call Logging
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Callback Scheduling
  • Arrow Icon Phone Key Input
  • Arrow Icon Reporting & Statistics
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Caller ID
  • Arrow Icon Campaign Management
  • Arrow Icon Call Disposition
  • Arrow Icon Call Monitoring
  • Arrow Icon Auto-Dialer
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multiple Scripts
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Voice Customization
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Pre-recorded Messages
  • Arrow Icon Lead Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Contact Management
  • Arrow Icon List Management
  • Arrow Icon Campaign Management
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Scheduling
  • Arrow Icon Call Routing
  • Arrow Icon Predictive Dialer
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Call Transfer
  • Arrow Icon Campaign Specific Caller ID
  • Arrow Icon FCC Compliance
  • Arrow Icon Call Reporting
  • Arrow Icon Interaction Tracking
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Call Recording
  • Arrow Icon FTC Compliance

C-Zentrix Contact Center Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • INR (₹) INR (₹)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Plans & Packages

Basic

$300 Per Month

C-Zentrix Contact Center FAQs

  • No, C-Zentrix Contact Center does not offer a free version.

  • Yes, C-Zentrix Contact Center offers a free trial.

  • No, Credit Card details are not required for the C-Zentrix Contact Center trial.

  • C-Zentrix Contact Center offers the following pricing plans & packages:

    Basic

    $300 Per Month

  • C-Zentrix Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, C-Zentrix Contact Center does not offer an API.

  • C-Zentrix Contact Center offers support with the following options:
    • 24x7 Support

  • C-Zentrix Contact Center offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • C-Zentrix Contact Center supports the following languages:
    • English

  • Following are the typical users of the C-Zentrix Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • C-Zentrix Contact Center supports the following deployment:
    • Cloud Hosted

  • C-Zentrix Contact Center supports the following devices and operating systems:
    • Web-Based

C-Zentrix Contact Center is an advanced call center software designed to enhance customer service and optimize communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, chat, and email. Users can set up and manage virtual call centers, enabling agents to assist customers in real-time, regardless of their location. C-Zentrix includes features for call routing, monitoring, and analytics, allowing organizations to track performance metrics and improve service quality. The software supports integration with customer relationship management (CRM) systems, enhancing data flow and collaboration. Ideal for customer service teams and call center operators, C-Zentrix improves operational efficiency, enhances customer satisfaction, and ultimately drives success in customer engagement.