C-Zentrix Contact Center

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C-Zentrix Contact Center Evaluation Snapshot

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User RatingNot rated yet
Starting Price₹300 / month
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersIndia
✎
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Product Overview

C-Zentrix Contact Center Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About C-Zentrix Contact Center

C-Zentrix Contact Center is an advanced call center software designed to enhance customer service and optimize communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, chat, and email. Users can set up and manage virtual call centers, enabling agents to assist customers in real-time, regardless of their location. C-Zentrix includes features for call routing, monitoring, and analytics, allowing organizations to track performance metrics and improve service quality. The software supports integration with customer relationship management (CRM) systems, enhancing data flow and collaboration. Ideal for customer service teams and call center operators, C-Zentrix improves operational efficiency, enhances customer satisfaction, and ultimately drives success in customer engagement.
Company C-ZENTRIX
Founded 2002
Headquarters India
Employees NA

Support

24x7 Support

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Information Technology & Services
Category-Based Capabilities

C-Zentrix Contact Center Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
IVR Software 24 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages Artificial Intelligence
Predictive Dialer Software 21 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance Artificial Intelligence
Pricing Information

C-Zentrix Contact Center Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency INR (₹)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
Basic
₹300 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

C-Zentrix Contact Center FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

C-Zentrix Contact Center is an advanced call center software designed to enhance customer service and optimize communication processes for businesses. This platform provides a comprehensive suite of tools for managing customer interactions across multiple channels, including voice, chat, and email. Users can set up and manage virtual call centers, enabling agents to assist customers in real-time, regardless of their location. C-Zentrix includes features for call routing, monitoring, and analytics, allowing organizations to track performance metrics and improve service quality. The software supports integration with customer relationship management (CRM) systems, enhancing data flow and collaboration. Ideal for customer service teams and call center operators, C-Zentrix improves operational efficiency, enhances customer satisfaction, and ultimately drives success in customer engagement.

  • No, C-Zentrix Contact Center does not offer a free version.

  • Yes, C-Zentrix Contact Center offers a free trial.

  • No, Credit Card details are not required for the C-Zentrix Contact Center trial.

  • C-Zentrix Contact Center offers the following pricing plans & packages:

    Basic

    ₹300 Per Month

  • C-Zentrix Contact Center supports the following payment frequencies:

    • Monthly Subscription

  • No, C-Zentrix Contact Center does not offer an API.

  • C-Zentrix Contact Center offers support with the following options:
    • 24x7 Support

  • C-Zentrix Contact Center offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • C-Zentrix Contact Center supports the following languages:
    • English

  • Following are the typical users of the C-Zentrix Contact Center:
    • Self-Employed , Small-Business , Midsize-Business

  • C-Zentrix Contact Center supports the following deployment:
    • Cloud Hosted

  • C-Zentrix Contact Center supports the following devices and operating systems:
    • Web-Based
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