360 SMS App
✓ Verified ProfileAI-powered, Salesforce-native Messaging to Drive Smarter Digital Engagement Across 15+ Channels
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Product Overview
360 SMS App Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
360 SMS App Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
SMS Marketing Software 32 selected features Open category ↗ ⌄
360 SMS App is an AI-powered SMS marketing platform that runs natively inside Salesforce and Zoho, helping teams launch, automate, and track SMS campaigns without leaving the CRM. Create bulk and personalized messages, schedule sends, trigger no-code automations, and run AI-led drip campaigns based on CRM data and customer behavior. With two-way texting, delivery tracking, opt-in/opt-out management, and compliance controls, you can drive faster engagement and measurable results.
Contact Management
Interaction Tracking
Text-to-Win
Mobile Keywords
SMS Messaging
Message Personalization
Campaign Management
Customer Segmentation
Multi-Campaign
Automated Responses
Reporting/Analytics
Communication Management
Scheduled Messaging
Polls/Voting
Mass Texting
MMS
Contact Database
Chat/Messaging
Campaign Planning
2-Way Messaging
Live Chat
Engagement Tracking
Mobile Coupons
SMS Marketing
Alerts/Notifications
Compliance Management
Reputation Management
Multi-Language
QR Codes
Reminders
Open Rate Tracking
Artificial Intelligence
Connected Applications
360 SMS App Integrations
Integration information is displayed only when approved integration products are available on the profile.
Salesforce Sales Cloud
Salesforce Financial Services Cloud
Salesforce Service Cloud
Salesforce Manufacturing Cloud
Zoho CRM
Salesforce Nonprofit Cloud
Salesforce Education Cloud
Pricing Information
360 SMS App Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
$7
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
360 SMS App FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
360 SMS App is a 100% Salesforce and Zoho native, AI-powered digital engagement platform designed to help businesses connect, converse, and convert across 15+ messaging channels—without leaving Salesforce.
360 SMS is a 100% Salesforce- and Zoho-native, AI-powered digital engagement platform that helps businesses connect, communicate, and convert across 15+ messaging channels—all without leaving Salesforce. Trusted by 3,000+ businesses across 100+ countries, 360 SMS has been a proven name for over a decade, earning a 4.98/5 rating on AppExchange.
From SMS and WhatsApp to WeChat, LINE, Viber, Kakao, Zalo, and more, 360 SMS brings all customer conversations into a single Salesforce interface. Sales, marketing, and service teams can send, receive, and track messages directly from Salesforce records, ensuring complete visibility and consistent follow-ups.
Automation is at the core of 360 SMS. Teams can use no-code tools to quickly set up recurring messages, auto-replies, surveys, and drip campaigns, while advanced users can leverage Salesforce Flows, APIs, and integrations for complex workflows. This flexibility allows teams to scale engagement without relying on developers.
AI and AI Agents play a key role in improving productivity and outcomes. 360 SMS offers AI-powered language translation, enabling teams to communicate instantly in a customer’s preferred language. AI-suggested replies help agents respond faster and more accurately, while template quality scoring and message refinement tools ensure clarity, consistency, and compliance. Conversation analysis provides summaries, sentiment tracking, key takeaways, and next-action recommendations to help teams continuously improve engagement.
AI chatbots further extend automation by handling FAQs, qualifying leads, booking meetings, and capturing data—24/7—while seamlessly escalating conversations when human intervention is needed.
Compliance is built into the platform, with smart opt-in and opt-out management, selective consent controls, intent-based opt-outs, and support for evolving regulations through custom fields.
Trusted by businesses across industries, 360 SMS transforms Salesforce into a modern, AI-driven digital engagement hub—helping teams respond faster, stay compliant, and deliver better and connected customer experiences across every channel.
- No, 360 SMS App does not offer a free version.
- Yes, 360 SMS App offers a free trial.
- No, Credit Card details are not required for the 360 SMS App trial.
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360 SMS App offers the following pricing plans & packages:
Basic
$7 Per User
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360 SMS App supports the following payment frequencies:
- Monthly Subscription
- No, 360 SMS App does not offer an API.
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360 SMS App can be integrated with the following applications:
- Salesforce Sales Cloud , Salesforce Financial Services Cloud , Salesforce Nonprofit Cloud , Salesforce Service Cloud , Zoho CRM , Salesforce Manufacturing Cloud , Salesforce Education Cloud
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360 SMS App offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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360 SMS App offers training with the following options:
- In-person , Live Online , Webinar
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360 SMS App supports the following languages:
- Afrikaans , Arabic , Armenian , Azerbaijani , Basque , Bengali , Bulgarian , Catalan , Cebuano , Croatian , Danish , English , Esperanto , Estonian , Finnish , French , Galician , Georgian , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Javanese , Kannada , Kazakh , Korean , Latin , Latvian , Lithuanian , Luxembourgish , Macedonian , Malagasy , Malayalam , Mongolian , Persian , Romanian , Russian , Spanish , Welsh , Bashkir , Chuvash , Gujarati , Haitian , Iloko , Kirghiz , Marathi , Burmese , Tibetan
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Following are the typical users of the 360 SMS App:
- Self-Employed , Small-Business , Midsize-Business
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360 SMS App supports the following deployment:
- Cloud Hosted , On-Premise
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360 SMS App supports the following devices and operating systems:
- Windows , Mac
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