LiveChat vs Act! – Find the Best Fit for You

Trying to decide between LiveChat and Act!? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

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In-Depth Comparison of LiveChat and Act!

Product
Review & Ratings

   4.7

 (22 Reviews)

   4.8

 (2 Reviews)
Description

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering... Read more about LiveChat

Act! is a customer relationship management (CRM) software designed to streamline business processes. It helps manage contacts, leads, and customer interactions effectively. Key features include sales pipeline management, which enables... Read more about Act!

Free Trial

Available

14 Days

Starting Price

$19 Per month

$30 Per month

Problem It Solves
  • Problem It Solves Enhances Customer Support Through Real-time Chat Communication
  • Problem It Solves Centralizing Customer Data And Sales/marketing Activities.
Core Use Cases
  • Core Use Cases Enhance Customer Support
  • Core Use Cases Increase Sales Conversions
  • Core Use Cases Gather Customer Feedback
  • Core Use Cases Streamline Communication
  • Core Use Cases Improve Response Times
  • Core Use Cases Organize Customer Relationships
  • Core Use Cases Track Sales Pipelines
  • Core Use Cases Automate Follow-ups
  • Core Use Cases Manage Marketing Campaigns
  • Core Use Cases Generate Performance Reports
Target Users
  • Target Users Small To Medium-sized Businesses
  • Target Users Customer Support Teams
  • Target Users E-commerce Websites
  • Target Users SaaS Companies
  • Target Users Online Service Providers
  • Target Users Small Business Owners
  • Target Users Sales Teams
  • Target Users Consultants
Industry Fit
  • Industry Fit E-commerce
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Education
  • Industry Fit Retail
  • Industry Fit Travel
  • Industry Fit Finance
  • Industry Fit Healthcare
  • Industry Fit Small Business
Key Features
  • Key Features Real-time Chat Support
  • Key Features Customizable Chat Widgets
  • Key Features Automated Chat Routing
  • Key Features Detailed Analytics And Reporting
  • Key Features Integration With Multiple Platforms
  • Key Features Opportunity Tracking
  • Key Features Integrated Calendar
  • Key Features Reporting Dashboards
USP
  • USP Instant Customer Support And Boosting Satisfaction And Sales Effortlessly
  • USP All-in-one CRM To Nurture And Grow Customer Relationships.
Category Features
Other Information
Deployment
  • Deployment Cloud Hosted
  • Deployment Cloud Hosted
Devices Supported
  • Devices Supported Web-Based
  • Devices Supported IPhone
  • Devices Supported Android
  • Devices Supported Windows
  • Devices Supported Mac
  • Devices Supported Web-Based
  • Devices Supported IPhone
  • Devices Supported Android
  • Devices Supported Windows
  • Devices Supported Linux
Pricing Model
  • Pricing Model Per User
  • Pricing Model Per User
Support
  • Support 24x7 Support
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
Target Company Size
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
Alternative Pages View LiveChat Alternatives View Act! Alternatives

FAQs About LiveChat vs Act!

In comparing LiveChat and Act!, both platforms offer distinct advantages tailored to different business needs. LiveChat excels in real-time customer support, providing seamless communication and enhancing customer satisfaction with its intuitive interface and robust integration capabilities. On the other hand, Act! is a comprehensive CRM solution that focuses on managing customer relationships and sales processes effectively. Ultimately, the choice between the two depends on whether a business prioritizes immediate customer interaction or comprehensive relationship management.
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