Best Online Customer Journey Mapping Tools Software

In an always-connected world, many businesses prefer customer journey mapping software solutions that require no local installation. Below, you’ll find top online customer journey mapping software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.

Last Updated: October 01, 2025

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174 Software

Popular Picks in Customer Journey Mapping Tools Software

Custellence

Custellence

$199 Per month

Figma

Figma

$$12 Per month

FlowMapp

FlowMapp

$8.25 Per month

Gliffy

Gliffy

$10 Per user

List of Top Web-Based Customer Journey Mapping Tools Software

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CardBoard is a collaborative Collaboration Software designed to help teams visualize and plan user experiences through virtual story mapping. It offers a platform where team members can create, organize, and prioritize user stories using digital cards on a shared board. CardBoard features real-time collaboration, allowing multiple users to work together synchronously, regardless of their location.... Read more about CardBoard

Free Trial

Available

Pricing Type

$10 Per user

Location

United States

GBuilder is a cutting-edge 3D architecture software designed to empower architects, engineers, and designers with the tools needed to create detailed and realistic architectural models. It offers a comprehensive suite of features including 3D modeling, rendering, visualization, and simulation, ensuring that every aspect of architectural design is meticulously crafted and accurately represented. GB... Read more about GBuilder

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NA

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Location

Finland

HyperIn is a sophisticated Retail Management Systems (RMS) software designed to streamline and optimize all aspects of retail operations, from inventory management to customer service. It offers a comprehensive suite of tools including point-of-sale (POS) functionality, inventory tracking, sales analytics, and customer relationship management, ensuring that retailers can manage their businesses ef... Read more about HyperIn

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Location

Finland

Experience is a customer journey mapping software designed to help businesses visualize and understand the entire path that customers take from awareness to purchase and beyond. The software allows companies to map out customer touchpoints, interactions, and experiences across different channels—be it online, in-store, or through customer service. Experience helps businesses identify pain points... Read more about Experience

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Location

France

Sales CRM & Pipeline Management Software

Pipedrive is an outstanding CRM software designed to simplify and optimize sales processes for businesses. Its straightforward interface helps teams manage leads and deals efficiently. The software enables users to track communication, set reminders, and prioritize tasks, ensuring that opportunities are not missed. Pipedrive's visual sales pipeline provides a clear overview of deals, making it eas... Read more about Pipedrive

Free Trial

14 Days

Pricing Type

$14 Per month

Location

United States

Pathmonk is a powerful lead generation software designed to help businesses capture and convert website visitors into potential customers. This platform utilizes advanced analytics and AI-driven insights to optimize user engagement and streamline the lead capture process. With customizable forms and landing pages, businesses can create tailored experiences that resonate with their target audience.... Read more about Pathmonk

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Location

Ireland

Growth Channel is an innovative campaign management software designed to help marketers plan, execute, and analyze marketing campaigns effectively. The platform provides tools for creating targeted campaigns, managing budgets, and tracking performance metrics, enabling marketers to optimize their strategies based on data-driven insights. Growth Channel’s user-friendly interface allows teams to c... Read more about Growth Channel

Free Trial

Available

Pricing Type

$99 Per year

Location

United States

Pygmalios Analytics is a powerful business intelligence software designed to help organizations harness the power of data for informed decisionmaking. This platform offers comprehensive analytics tools that enable users to collect, analyze, and visualize data from various sources, providing insights into business performance and trends. With its intuitive dashboard, Pygmalios Analytics allows user... Read more about Pygmalios Analytics

Free Trial

Available

Pricing Type

$50 Per user

Location

Slovakia

Smaply is a specialized customer journey mapping tool designed to help businesses visualize and improve their customers' experience. The software allows teams to create detailed journey maps that outline each interaction a customer has with their product or service, identifying key touchpoints and pain points along the way. Smaply’s easy-to-use drag-and-drop interface enables users to map out cu... Read more about Smaply

Free Trial

NA

Pricing Type

$33 Per month

Location

Austria

magnews is an innovative email marketing software crafted to help businesses create and manage email campaigns with ease. This platform offers tools for designing, scheduling, and tracking emails, enabling marketers to connect with their audience effectively. magnews provides pre-built templates, a drag-and-drop editor, and customization options, allowing users to craft visually appealing and bran... Read more about magnews

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Location

Italy

Journey management for business decision-making

TheyDo is an advanced customer journey mapping tools software designed to help businesses visualize and understand their customers' experiences across multiple touchpoints. This platform enables organizations to create detailed journey maps that illustrate each step of the customer’s interaction with the brand, from initial awareness to post-purchase support. With TheyDo, teams can identify pain... Read more about TheyDo

Free Trial

Available

Pricing Type

$25 Per month

Location

Netherlands

Virtrex is a versatile event management software designed to help businesses plan, manage, and execute events seamlessly. Whether you're organizing conferences, trade shows, or virtual events, Virtrex offers a comprehensive suite of tools for event scheduling, ticketing, attendee registration, and session management. The platform provides a customizable interface to manage event details, track att... Read more about Virtrex

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NA

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Location

Germany

Website Recording Software

SiteRecording is a robust website monitoring software designed to help organizations track their website performance and ensure optimal user experience. This platform provides a comprehensive suite of tools that enable users to monitor uptime, page load speeds, and overall website functionality in real time. With SiteRecording, businesses can easily receive alerts for any downtime or performance i... Read more about SiteRecording

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Location

United States

appYuser is a comprehensive web analytics software that provides detailed insights into user behavior, engagement, and satisfaction on websites and applications. This platform enables businesses to monitor performance metrics, such as load times, navigation paths, and page interactions, to understand how visitors experience their digital presence. appYuser’s analytics tools allow companies ... Read more about appYuser

Free Trial

Available

Pricing Type

$100 Per month

Location

France

CXMEngine is an advanced Help Desk Software designed to streamline and enhance customer support operations for businesses of all sizes. It offers a comprehensive platform for managing customer inquiries, tracking support tickets, and delivering exceptional service, ensuring that customers receive timely and effective assistance. CXMEngine features intuitive ticket management tools, allowing suppor... Read more about CXMEngine

Free Trial

NA

Pricing Type

$990 Per month

Location

United States

AiTrillion is an all-in-one email marketing software that helps businesses automate their marketing efforts and enhance customer engagement. The platform provides users with customizable templates and a drag-and-drop editor, making it easy to create visually stunning email campaigns. AiTrillion supports audience segmentation, enabling marketers to target specific customer demographics effectively.... Read more about AiTrillion

Free Trial

NA

Pricing Type

$1 Per month

Location

United States

Experience2Go is an innovative customer journey mapping tool that allows businesses to visualize, analyze, and improve their customer interactions across various touchpoints. By creating detailed, dynamic maps of customer journeys, businesses can better understand how customers engage with their brand, from initial awareness to post-purchase support. Experience2Go provides a clear overview of cust... Read more about Experience2Go

Free Trial

Available

Pricing Type

$10 Per month

Location

Netherlands

Milkymap Galaxy is a customer experience software that helps businesses improve customer satisfaction and loyalty by providing valuable insights into customer behavior and preferences. The software collects and analyzes data from multiple touchpoints, including social media, email interactions, and customer support, allowing businesses to understand how customers perceive their brand. Milkymap Gal... Read more about Milkymap Galaxy

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NA

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Location

Netherlands

JourneyLabs is an innovative customer journey mapping software designed to help businesses understand and optimize their customer experiences. It offers a comprehensive suite of tools for visualizing customer interactions across various touchpoints, from initial awareness to post-purchase engagement. With JourneyLabs, businesses can create detailed journey maps that highlight customer behaviors, p... Read more about JourneyLabs

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Location

United States

Auryc is an innovative web analytics software designed to help organizations track and analyze user behavior on their websites. This platform provides tools for monitoring traffic patterns, engagement metrics, and conversion rates, enabling businesses to make informed decisions based on data-driven insights. With its user-friendly interface, Auryc allows users to create customizable dashboards, se... Read more about Auryc

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Location

United States

Indexa is a customer journey mapping software designed to help businesses understand and optimize the customer experience at every touchpoint. The platform allows organizations to visually map out the entire customer journey, from initial awareness to post-purchase interactions, ensuring that every phase of the customer lifecycle is carefully considered and optimized. With Indexa, businesses can i... Read more about Indexa

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NA

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Location

Brazil

FullSession is a customer journey mapping software designed to help businesses understand and optimize the entire customer experience, from the first point of contact to post-purchase interactions. The platform uses advanced analytics to track customer behavior across various touchpoints, including websites, mobile apps, and social media channels. FullSession allows businesses to visualize the cus... Read more about FullSession

Free Trial

Available

Pricing Type

$39 Per month

Location

United States

Darwinium is a powerful customer journey mapping tool designed to help businesses visualize and optimize the entire customer experience. By tracking and analyzing every interaction across multiple touchpoints, Darwinium enables companies to understand the behavior, preferences, and pain points of their customers. The software provides intuitive mapping capabilities, allowing users to create detail... Read more about Darwinium

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NA

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Location

United Kingdom

Reveal how customer emotions impact your business

Feedbackly is a versatile customer feedback tool designed to gather insights across multiple channels. It offers real-time analytics, enabling businesses to understand customer sentiments and trends effectively. Key features include customizable surveys, multi-channel feedback collection (like in-store, online, and via mobile), and an intuitive dashboard for data visualization. The tool also integ... Read more about Feedbackly

Free Trial

14 Days

Pricing Type

$249 Per month

Location

Finland

Cerebri AI is a customer journey mapping tools software that helps businesses understand and optimize the path customers take from initial contact to conversion. The platform uses artificial intelligence and machine learning to analyze customer behavior and interactions, allowing businesses to create personalized journeys and improve customer satisfaction. With its intuitive interface, Cerebri AI ... Read more about Cerebri AI

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Available

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Location

United States

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