Whisbi

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersSpain
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Product Overview

Whisbi Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Whisbi

Whisbi is an advanced call center software solution designed to enhance customer engagement and improve operational efficiency for businesses. With its user-friendly interface, Whisbi enables agents to manage calls, track customer interactions, and access real-time analytics effortlessly. The platform supports various communication channels, including voice, video, and chat, ensuring a seamless customer experience across different touchpoints. Whisbi’s robust reporting features provide insights into call metrics, agent performance, and customer satisfaction, allowing businesses to optimize their service strategies. Additionally, the software offers integration with existing CRM systems, enhancing data consistency and enabling agents to provide personalized service. Ideal for organizations of all sizes, Whisbi empowers businesses to improve their customer support and drive loyalty through effective communication.
Company Whisbi Technologies
Founded 2009
Headquarters Spain
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 12 languages available
Arabic Danish English French German Greek Hebrew Italian Polish Portuguese Romanian Spanish
Industries Served 4 industries available
Government Relations Information Technology & Services Outsourcing/Offshoring Telecommunications
Category-Based Capabilities

Whisbi Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Predictive Lead Scoring Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models
Sales Tracking Software 17 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter
Pricing Information

Whisbi Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency EUR (€)
Free Trial NA
Free Version NA
Payment Frequency Annual Subscription
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Frequently Asked Questions

Whisbi FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Whisbi is an advanced call center software solution designed to enhance customer engagement and improve operational efficiency for businesses. With its user-friendly interface, Whisbi enables agents to manage calls, track customer interactions, and access real-time analytics effortlessly. The platform supports various communication channels, including voice, video, and chat, ensuring a seamless customer experience across different touchpoints. Whisbi’s robust reporting features provide insights into call metrics, agent performance, and customer satisfaction, allowing businesses to optimize their service strategies. Additionally, the software offers integration with existing CRM systems, enhancing data consistency and enabling agents to provide personalized service. Ideal for organizations of all sizes, Whisbi empowers businesses to improve their customer support and drive loyalty through effective communication.

  • No, Whisbi does not offer a free version.

  • Yes, Whisbi offers a free trial.

  • No, Credit Card details are not required for the Whisbi trial.

  • Whisbi supports the following payment frequencies:

    • Annual Subscription

  • No, Whisbi does not offer an API.

  • Whisbi offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Whisbi offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Whisbi supports the following languages:
    • Arabic , Danish , German , Greek , English , French , Hebrew , Italian , Polish , Portuguese , Romanian , Spanish

  • Following are the typical users of the Whisbi:
    • Self-Employed , Small-Business , Midsize-Business

  • Whisbi supports the following deployment:
    • Cloud Hosted

  • Whisbi supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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