ViiBE
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Product Overview
ViiBE Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ViiBE Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
ViiBE Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
ViiBE FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ViiBE is an innovative help desk software focused on remote support and troubleshooting, designed to enhance customer service and technical assistance. Through live video, screen sharing, and real-time collaboration, ViiBE enables support teams to diagnose and resolve customer issues remotely, reducing the need for on-site visits. This software is ideal for industries like telecommunications, healthcare, and field services, where efficient, accurate support is critical. ViiBE’s platform also integrates seamlessly with CRM systems, ensuring that customer history and interaction records are readily available to support agents. Additionally, the software offers features such as session recording, analytics, and feedback collection, allowing businesses to monitor support quality and identify areas for improvement. ViiBE enhances customer satisfaction by delivering timely assistance and helps organizations reduce operational costs by streamlining support workflows, making it an invaluable tool for companies committed to providing top-notch remote support.
- No, ViiBE does not offer a free version.
- Yes, ViiBE offers a free trial.
- No, Credit Card details are not required for the ViiBE trial.
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ViiBE supports the following payment frequencies:
- Monthly Subscription
- No, ViiBE does not offer an API.
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ViiBE offers support with the following options:
- Email , Chat , Knowledge Base , FAQs/Forum
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ViiBE offers training with the following options:
- Live Online , Webinar , Documentation , Videos
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ViiBE supports the following languages:
- English
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Following are the typical users of the ViiBE:
- Self-Employed , Small-Business , Midsize-Business
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ViiBE supports the following deployment:
- Cloud Hosted , On-Premise
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ViiBE supports the following devices and operating systems:
- Web-Based , Windows
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