Upcall
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Product Overview
Upcall Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Training
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Typical Customers
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Category-Based Capabilities
Upcall Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management
Contact Management
Workflow Management
Lead Qualification
Lead Management
Engagement Tracking
Alerts/Notifications
Meeting Management
Collaboration Tools
Sales Onboarding & Training
Activity Tracking
Performance Management
Reporting & Statistics
Customizable Branding
Campaign Management
Document Management
Pricing Information
Upcall Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
Upcall FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Upcall is a sophisticated call center software designed to enhance the efficiency and effectiveness of customer service operations. It offers a comprehensive suite of tools that manage inbound and outbound calls, automate call routing, and provide real-time analytics to monitor performance. Upcall’s intuitive interface allows agents to handle calls seamlessly, access customer information instantly, and resolve inquiries swiftly, ensuring a superior customer experience. The software includes advanced features such as interactive voice response (IVR), automatic call distribution (ACD), and call recording, which help streamline call management and maintain high service standards. Additionally, Upcall provides robust reporting and dashboard capabilities, offering insights into call volumes, agent performance, and customer satisfaction levels. With its seamless integration with CRM systems and other business applications, Upcall ensures a unified workflow and enhanced operational efficiency. Ideal for businesses of all sizes, Upcall empowers call centers to deliver exceptional service, improve agent productivity, and drive customer loyalty through its reliable and feature-rich platform.
- No, Upcall does not offer a free version.
- Yes, Upcall offers a free trial.
- No, Credit Card details are not required for the Upcall trial.
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Upcall supports the following payment frequencies:
- Monthly Subscription
- No, Upcall does not offer an API.
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Upcall offers support with the following options:
- Email , Phone
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Upcall supports the following languages:
- English
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Following are the typical users of the Upcall:
- Self-Employed , Small-Business , Midsize-Business
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Upcall supports the following deployment:
- Cloud Hosted
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Upcall supports the following devices and operating systems:
- Web-Based
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