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Customer Service Software & Support Automation Platform

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Sugar Serve Overview

Sugar Serve is a customer service software designed to streamline and enhance the support process for businesses. It focuses on providing exceptional customer experiences through efficient service management. The software includes a powerful ticketing system that helps organize and prioritize customer inquiries, ensuring timely and effective responses. Sugar Serve also features an intuitive user interface, making it easy for support teams to navigate and use. One of its key strengths is the advanced analytics tools, which provide insightful data on customer interactions and support performance. This enables businesses to make data-driven decisions for service improvement. Additionally, Sugar Serve integrates seamlessly with other systems, offering a flexible solution that can adapt to various business needs. Its commitment to improving customer relationships makes it a valuable tool for any service-oriented organization.
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Sugar Serve screenshot & Video

Contact Details

  • Vendor Name SugarCRM
  • Founded 2004
  • Location United States
  • Employees 101-500

Support

    NA

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Computer Software, E-commerce, Education Management, Information Technology & Services, Insurance, Manufacturing

Sugar Serve Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Sugar Serve Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • AUD ($) AUD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

Serve

$80 Per Month

Sugar Serve FAQs

  • No, Sugar Serve does not offer a free version.

  • No, Sugar Serve does not offer any free trial.

  • No, Credit Card details are not required for the Sugar Serve trial.

  • Sugar Serve offers the following pricing plans & packages:

    Starting Plan:

    $80 Per Month

  • Sugar Serve supports the following payment frequencies:

    • Annual Subscription

  • No, Sugar Serve does not offer an API.

  • Following are the typical users of the Sugar Serve:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Sugar Serve supports the following devices and operating systems:
    • iPhone , Android