Smart Tribune

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Smart Tribune Evaluation Snapshot

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User RatingNot rated yet
Starting Price€15000 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersFrance
✎
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Product Overview

Smart Tribune Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Smart Tribune

Smart Tribune is a powerful help desk software that enables businesses to provide efficient customer support across multiple channels. The platform allows companies to manage customer queries, track tickets, and resolve issues quickly, improving the overall customer experience. With Smart Tribune, customers can reach support teams via email, chat, or social media, and the system automatically categorizes and prioritizes requests to ensure timely responses. The software offers a centralized dashboard that provides real-time visibility into ticket status, team performance, and response times, allowing managers to optimize their support processes. Smart Tribune also integrates with CRM systems, enabling agents to access detailed customer information during interactions, leading to more personalized service. Additionally, the software includes knowledge base management tools, allowing customers to find answers to common questions without needing to contact support. By improving communication and response times, Smart Tribune helps businesses deliver exceptional customer service.
Company Smart Tribune
Founded 2011
Headquarters France
Employees NA

Support

Email Phone

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Computer Games Oil & Energy Online Media Real Estate Transportation/Trucking/Railroad
Category-Based Capabilities

Smart Tribune Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Business Dashboard Software 20 selected features Open category ↗ ⌄
Scorecards Data Connectors KPI Monitoring Alerts/Notifications Public Dashboards Data Visualization Private Dashboards Customizable Reports Forecasting Reporting/Analytics Performance Metrics Collaboration Tools Widgets Dashboard Creation Data Synchronization Single Page View Trend Analysis Functions/Calculations Multiple Data Sources Predictive Analytics
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Pricing Information

Smart Tribune Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency EUR (€)
Free Trial NA
Free Version NA
Payment Frequency Annual Subscription
Basic
€15000 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Smart Tribune FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Smart Tribune is a powerful help desk software that enables businesses to provide efficient customer support across multiple channels. The platform allows companies to manage customer queries, track tickets, and resolve issues quickly, improving the overall customer experience. With Smart Tribune, customers can reach support teams via email, chat, or social media, and the system automatically categorizes and prioritizes requests to ensure timely responses. The software offers a centralized dashboard that provides real-time visibility into ticket status, team performance, and response times, allowing managers to optimize their support processes. Smart Tribune also integrates with CRM systems, enabling agents to access detailed customer information during interactions, leading to more personalized service. Additionally, the software includes knowledge base management tools, allowing customers to find answers to common questions without needing to contact support. By improving communication and response times, Smart Tribune helps businesses deliver exceptional customer service.

  • No, Smart Tribune does not offer a free version.

  • Yes, Smart Tribune offers a free trial.

  • No, Credit Card details are not required for the Smart Tribune trial.

  • Smart Tribune offers the following pricing plans & packages:

    Basic

    €15000 Per User

  • Smart Tribune supports the following payment frequencies:

    • Annual Subscription

  • No, Smart Tribune does not offer an API.

  • Smart Tribune offers support with the following options:
    • Email , Phone

  • Smart Tribune offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Smart Tribune supports the following languages:
    • English

  • Following are the typical users of the Smart Tribune:
    • Self-Employed , Small-Business , Midsize-Business

  • Smart Tribune supports the following deployment:
    • Cloud Hosted

  • Smart Tribune supports the following devices and operating systems:
    • Web-Based
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