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SMART Service Desk

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SMART Service Desk Overview

SMART Service Desk is an innovative help desk software solution designed to streamline customer support operations and enhance service delivery. This comprehensive platform provides essential tools for managing support tickets, tracking customer interactions, and monitoring service performance in real time. With its user-friendly interface, support teams can easily create and assign tickets, track resolution progress, and communicate with customers, ensuring a seamless support experience. SMART Service Desk features advanced analytics capabilities that provide insights into support trends, ticket resolution times, and customer satisfaction, enabling organizations to make data-driven decisions and improve service quality. The software also supports integration with existing customer relationship management (CRM) systems, facilitating seamless data exchange and enhancing overall efficiency. Additionally, SMART Service Desk includes knowledge base management tools that allow organizations to create and share resources for common issues, empowering customers to find solutions independently. Ideal for businesses across various industries, SMART Service Desk is essential for optimizing customer support and enhancing client relationships.

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SMART Service Desk Screenshot & Video

Contact Details

  • Vendor Name SMART Service Desk
  • Founded 2012
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Chat Chat

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Arabic, English, French, Spanish

Industries

Higher Education, Information Services, Information Technology & Services, Primary/Secondary Education

SMART Service Desk Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring

SMART Service Desk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA

SMART Service Desk FAQs

SMART Service Desk is an innovative help desk software solution designed to streamline customer support operations and enhance service delivery. This comprehensive platform provides essential tools for managing support tickets, tracking customer interactions, and monitoring service performance in real time. With its user-friendly interface, support teams can easily create and assign tickets, track resolution progress, and communicate with customers, ensuring a seamless support experience. SMART Service Desk features advanced analytics capabilities that provide insights into support trends, ticket resolution times, and customer satisfaction, enabling organizations to make data-driven decisions and improve service quality. The software also supports integration with existing customer relationship management (CRM) systems, facilitating seamless data exchange and enhancing overall efficiency. Additionally, SMART Service Desk includes knowledge base management tools that allow organizations to create and share resources for common issues, empowering customers to find solutions independently. Ideal for businesses across various industries, SMART Service Desk is essential for optimizing customer support and enhancing client relationships.

  • No, SMART Service Desk does not offer a free version.

  • Yes, SMART Service Desk offers a free trial.

  • No, Credit Card details are not required for the SMART Service Desk trial.

  • No, SMART Service Desk does not offer an API.

  • SMART Service Desk offers support with the following options:
    • 24x7 Support , Chat

  • SMART Service Desk offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • SMART Service Desk supports the following languages:
    • Arabic , English , French , Spanish

  • Following are the typical users of the SMART Service Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • SMART Service Desk supports the following deployment:
    • Cloud Hosted , On-Premise

  • SMART Service Desk supports the following devices and operating systems:
    • Web-Based , Windows , Linux