Shape

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AI CRM for Modern Businesses

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Shape Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$119 / month
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

Shape Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Shape

Shape is a modern product feedback and roadmap management tool designed to help SaaS teams build what users actually want. It brings customer feedback, feature requests, and internal ideas into one organized workspace, making it easier to identify patterns and prioritize high-impact improvements. With voting, tagging, and visual roadmaps, Shape enables product teams to validate decisions using real user demand rather than assumptions. Its clean interface and lightweight setup make it ideal for fast-moving teams that want clarity without complexity. By closing the loop between users and product teams, Shape helps companies communicate progress transparently, align stakeholders, and ship features with confidence.
Company Shape Software
Founded 2007
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone Chat

Training

Live Online Webinar

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Mac

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English

Why Choose Shape

Problem it Solves

  • Problem it Solves Scattered Customer Feedback Makes Product Prioritization Unclear

Target Users

  • Target Users Product Managers
  • Target Users SaaS Founders
  • Target Users UX Teams
  • Target Users Customer Success Managers

Core Use Case

  • Core Use Case Collect Customer Feedback Centrally
  • Core Use Case Prioritize Features By Demand
  • Core Use Case Visualize Product Roadmaps
  • Core Use Case Communicate Feature Progress

USP

  • USP Turns User Feedback Into Clear Product Priorities

Editorial Buyer Guidance

Who Is Shape Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Scattered Customer Feedback Makes Product Prioritization Unclear

Target Users

  • Product Managers
  • SaaS Founders
  • UX Teams
  • Customer Success Managers

Core Use Cases

  • Collect Customer Feedback Centrally
  • Prioritize Features By Demand
  • Visualize Product Roadmaps
  • Communicate Feature Progress

Unique Selling Point

Turns User Feedback Into Clear Product Priorities

Category-Based Capabilities

Shape Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Marketing Automation Software 31 selected features Open category ↗
Drip Campaigns Customizable CTAs Email Marketing Engagement Tracking Customizable Forms ROI Tracking Website Visitor Tracking Lead Capture Marketing Calendar Dynamic Content Event Triggered Actions SMS Marketing AB Testing Lead Qualification Data Import/Export Conversion Tracking Social Marketing Landing Pages Template Management Segmentation Campaign Analytics Lead Generation Multi-Channel Communication Sales Analytics Lead Management Multi-Campaign Multi-Channel Marketing Marketing Automation Campaign Management CRM Artificial Intelligence
CRM Software 30 selected features Open category ↗
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning Artificial Intelligence
Pricing Information

Shape Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Payment
Sales & Marketing CRM
$119 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Shape Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

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5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Jack H.
Jack H. CEO

Shape Software: A True Partner in Business Growth

Our experience with Shape Software has been nothing short of amazing. From day one, their team has been attentive, responsive, and genuinely committed to helping us succeed. The CRM is intuitive, reliable, and packed with robust features that make managing client and realtor relationships effortless. Its seamless integration and user-friendly interface have streamlined our processes, saving us time and boosting productivity. Honestly, the only regret is not discovering Shape sooner—everything else has been spot on!

Reviewed on June, 2024
Mery Cris D.
Mery Cris D. Supply Chain Assitant

Making Workflow Smarter and Simpler

Our entire team has fallen in love with Shape CRM! It’s incredibly user-friendly and genuinely helps us stay on top of our work. What stands out the most is its powerful analytics and reporting—tracking progress, spotting improvement areas, and gaining actionable insights has never been easier. It’s the perfect tool for optimizing workflows and achieving better results, and honestly, we couldn’t ask for anything more!

Reviewed on May, 2023
Alternative Products

Top Shape Alternatives

Explore leading products commonly evaluated alongside Shape.

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Frequently Asked Questions

Shape FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Shape is a modern product feedback and roadmap management tool designed to help SaaS teams build what users actually want. It brings customer feedback, feature requests, and internal ideas into one organized workspace, making it easier to identify patterns and prioritize high-impact improvements. With voting, tagging, and visual roadmaps, Shape enables product teams to validate decisions using real user demand rather than assumptions. Its clean interface and lightweight setup make it ideal for fast-moving teams that want clarity without complexity. By closing the loop between users and product teams, Shape helps companies communicate progress transparently, align stakeholders, and ship features with confidence.

  • No, Shape does not offer a free version.

  • No, Shape does not offer any free trial.

  • Shape offers the following pricing plans & packages:

    Sales & Marketing CRM

    $119 Per Month

  • Shape supports the following payment frequencies:

    • Monthly Payment

  • Yes, Shape offers an API.

  • Shape offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • Shape offers training with the following options:
    • Live Online , Webinar

  • Shape supports the following languages:
    • English

  • Following are the typical users of the Shape:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Shape supports the following deployment:
    • Cloud Hosted

  • Shape supports the following devices and operating systems:
    • Web-Based , Mac
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