BMC Helix Remedyforce

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Modern, flexible, predictive service management for mid-size companies

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BMC Helix Remedyforce Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
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Product Overview

BMC Helix Remedyforce Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About BMC Helix Remedyforce

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem management, change management, and asset management, all within a user-friendly interface. Remedyforce's self-service portal empowers users to find solutions independently, reducing the workload on IT staff. Its analytics and reporting capabilities provide insightful data, aiding in continuous improvement. Ideal for businesses seeking streamlined IT processes, BMC Helix Remedyforce enhances productivity, improves user satisfaction, and aligns IT services with business goals.
Company BMC Software
Founded 1980
Headquarters United States
Employees 1000+

Support

Email Knowledge Base

Training

Documentation

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Information Technology & Services
Category-Based Capabilities

BMC Helix Remedyforce Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

ITSM Software 30 selected features Open category ↗
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Pricing Information

BMC Helix Remedyforce Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency NA
Frequently Asked Questions

BMC Helix Remedyforce FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem management, change management, and asset management, all within a user-friendly interface. Remedyforce's self-service portal empowers users to find solutions independently, reducing the workload on IT staff. Its analytics and reporting capabilities provide insightful data, aiding in continuous improvement. Ideal for businesses seeking streamlined IT processes, BMC Helix Remedyforce enhances productivity, improves user satisfaction, and aligns IT services with business goals.

  • No, BMC Helix Remedyforce does not offer a free version.

  • Yes, BMC Helix Remedyforce offers a free trial.

  • No, Credit Card details are not required for the BMC Helix Remedyforce trial.

  • No, BMC Helix Remedyforce does not offer an API.

  • BMC Helix Remedyforce offers support with the following options:
    • Email , Knowledge Base

  • BMC Helix Remedyforce offers training with the following options:
    • Documentation

  • BMC Helix Remedyforce supports the following languages:
    • English

  • Following are the typical users of the BMC Helix Remedyforce:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • BMC Helix Remedyforce supports the following deployment:
    • Cloud Hosted , On-Premise

  • BMC Helix Remedyforce supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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