Proteus

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User RatingNot rated yet
Starting Price$1500 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersCanada
✎
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Product Overview

Proteus Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Proteus

Proteus is a state-of-the-art Call Recording Software designed to help businesses capture, store, and analyze their telephone communications, ensuring enhanced customer service, compliance, and operational efficiency. This comprehensive platform offers a wide range of features, including automatic call recording, secure storage, call playback, keyword search, analytics and reporting, and seamless integration with CRM systems, ensuring that all aspects of call recording are handled seamlessly and effectively. Proteus's intuitive interface allows businesses to easily set up and manage call recording parameters, ensuring that all inbound and outbound calls are automatically captured without disrupting normal operations. The software supports secure storage solutions, ensuring that all recorded calls are safely stored and easily accessible to authorized personnel, protecting sensitive information and maintaining compliance with data protection regulations. Comprehensive call playback features enable users to listen to recorded calls directly within the platform, facilitating quality assurance, training, and dispute resolution processes. Advanced keyword search capabilities allow businesses to quickly locate specific calls based on keywords, phrases, or metadata, saving time and enhancing the efficiency of call management. Additionally, Proteus offers robust analytics and reporting tools that provide valuable insights into call volumes, call durations, customer interactions, and agent performance, enabling businesses to monitor and improve their communication strategies continuously. Integration with popular CRM systems ensures a unified and efficient workflow, allowing recorded calls to be linked with customer records, providing a comprehensive view of customer interactions and enhancing customer relationship management. Detailed security measures, including encryption and access controls, ensure that all call recordings are protected against unauthorized access and breaches, maintaining the integrity and confidentiality of sensitive communications. With its scalable architecture, customizable settings, and robust security measures, Proteus is the ideal solution for businesses seeking to enhance their call recording processes, improve customer service, and achieve operational excellence through effective Call Recording Software.
Company Enghouse Networks
Founded 1984
Headquarters Canada
Employees NA

Support

Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Computer Software Mechanical or Industrial Engineering Public Policy
Category-Based Capabilities

Proteus Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Accounting Software 30 selected features Open category ↗ ⌄
Inbound Reporting CRM Call Tracking Interaction Tracking Call Volume Call Recording Voice Mail Call Center Management Unattended Call Management Activity Dashboard Caller ID Call Transfer Outbound Reporting Activity Tracking User Management Call Duration Automatic Call Distribution Call Monitoring Call Routing Performance Management Contact Management IVR/Voice Recognition Auto-Dialer Call List Management Call Scripting Callback Scheduling Call Logging Usage Tracking/Analytics Cost Analysis Billing & Invoicing
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Pricing Information

Proteus Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency CAD ($)
Free Trial Available
Free Version NA
Payment Frequency One-Time Payment
Basic
$1500 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Proteus FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Proteus is a state-of-the-art Call Recording Software designed to help businesses capture, store, and analyze their telephone communications, ensuring enhanced customer service, compliance, and operational efficiency. This comprehensive platform offers a wide range of features, including automatic call recording, secure storage, call playback, keyword search, analytics and reporting, and seamless integration with CRM systems, ensuring that all aspects of call recording are handled seamlessly and effectively. Proteus's intuitive interface allows businesses to easily set up and manage call recording parameters, ensuring that all inbound and outbound calls are automatically captured without disrupting normal operations. The software supports secure storage solutions, ensuring that all recorded calls are safely stored and easily accessible to authorized personnel, protecting sensitive information and maintaining compliance with data protection regulations. Comprehensive call playback features enable users to listen to recorded calls directly within the platform, facilitating quality assurance, training, and dispute resolution processes. Advanced keyword search capabilities allow businesses to quickly locate specific calls based on keywords, phrases, or metadata, saving time and enhancing the efficiency of call management. Additionally, Proteus offers robust analytics and reporting tools that provide valuable insights into call volumes, call durations, customer interactions, and agent performance, enabling businesses to monitor and improve their communication strategies continuously. Integration with popular CRM systems ensures a unified and efficient workflow, allowing recorded calls to be linked with customer records, providing a comprehensive view of customer interactions and enhancing customer relationship management. Detailed security measures, including encryption and access controls, ensure that all call recordings are protected against unauthorized access and breaches, maintaining the integrity and confidentiality of sensitive communications. With its scalable architecture, customizable settings, and robust security measures, Proteus is the ideal solution for businesses seeking to enhance their call recording processes, improve customer service, and achieve operational excellence through effective Call Recording Software.

  • No, Proteus does not offer a free version.

  • Yes, Proteus offers a free trial.

  • No, Credit Card details are not required for the Proteus trial.

  • Proteus offers the following pricing plans & packages:

    Basic

    $1500 Per User

  • Proteus supports the following payment frequencies:

    • One-Time Payment

  • No, Proteus does not offer an API.

  • Proteus offers support with the following options:
    • Knowledge Base , FAQs/Forum

  • Proteus offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • Proteus supports the following languages:
    • English

  • Following are the typical users of the Proteus:
    • Self-Employed , Small-Business , Midsize-Business

  • Proteus supports the following deployment:
    • Cloud Hosted

  • Proteus supports the following devices and operating systems:
    • Web-Based
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