OpenTouch Enterprise Cloud

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OpenTouch Enterprise Cloud Evaluation Snapshot

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User RatingNot rated yet
Starting Price$18.95 / user
Free TrialAvailable
Free VersionYes
APINot available
DeploymentCloud Hosted
HeadquartersIndia
✎
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Product Overview

OpenTouch Enterprise Cloud Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About OpenTouch Enterprise Cloud

OpenTouch Enterprise Cloud is an advanced call center software solution designed to streamline communications and improve customer service for businesses. This cloud-based platform allows companies to efficiently manage inbound and outbound calls, automate workflows, and integrate with customer relationship management (CRM) systems. OpenTouch Enterprise Cloud offers a wide array of features, including intelligent call routing, real-time reporting, and interactive voice response (IVR) systems, ensuring a seamless customer experience. The platform supports multi-channel communication, enabling businesses to engage with customers via voice, chat, and email. Its scalability makes it suitable for businesses of all sizes, and its cloud infrastructure ensures that call centers can operate with flexibility and cost-effectiveness while maintaining high levels of performance and reliability.
Company Alcatel Lucent Enterprise
Founded NA
Headquarters India
Employees NA

Support

NA

Training

NA

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Government Administration
Category-Based Capabilities

OpenTouch Enterprise Cloud Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
Pricing Information

OpenTouch Enterprise Cloud Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Yes
Payment Frequency Monthly Subscription
Basic
$18.95 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

OpenTouch Enterprise Cloud FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

OpenTouch Enterprise Cloud is an advanced call center software solution designed to streamline communications and improve customer service for businesses. This cloud-based platform allows companies to efficiently manage inbound and outbound calls, automate workflows, and integrate with customer relationship management (CRM) systems. OpenTouch Enterprise Cloud offers a wide array of features, including intelligent call routing, real-time reporting, and interactive voice response (IVR) systems, ensuring a seamless customer experience. The platform supports multi-channel communication, enabling businesses to engage with customers via voice, chat, and email. Its scalability makes it suitable for businesses of all sizes, and its cloud infrastructure ensures that call centers can operate with flexibility and cost-effectiveness while maintaining high levels of performance and reliability.

  • Yes, OpenTouch Enterprise Cloud offers a free version.

  • Yes, OpenTouch Enterprise Cloud offers a free trial.

  • No, Credit Card details are not required for the OpenTouch Enterprise Cloud trial.

  • OpenTouch Enterprise Cloud offers the following pricing plans & packages:

    Basic

    $18.95 Per User

  • OpenTouch Enterprise Cloud supports the following payment frequencies:

    • Monthly Subscription

  • No, OpenTouch Enterprise Cloud does not offer an API.

  • OpenTouch Enterprise Cloud supports the following languages:
    • English

  • Following are the typical users of the OpenTouch Enterprise Cloud:
    • Self-Employed , Small-Business , Midsize-Business

  • OpenTouch Enterprise Cloud supports the following deployment:
    • Cloud Hosted

  • OpenTouch Enterprise Cloud supports the following devices and operating systems:
    • Web-Based , Android
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