Managed Service Providers (MSPs)

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited Kingdom
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Product Overview

Managed Service Providers (MSPs) Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Managed Service Providers (MSPs)

Managed Service Providers (MSPs) software is an essential IT service management (ITSM) platform designed for businesses that provide IT support and managed services. This software enables MSPs to streamline their operations by automating key tasks such as ticketing, incident management, service requests, and customer support. The platform provides real-time visibility into service delivery, allowing MSPs to monitor system health, track issues, and resolve incidents proactively. With features like remote monitoring and management (RMM), the software allows MSPs to provide remote troubleshooting, software patching, and security updates to client systems without the need for on-site visits. Additionally, MSP software offers integrated billing and reporting tools, enabling managed service providers to generate invoices, track service hours, and analyze performance metrics. The software also supports customizable workflows, client portals, and knowledge bases to improve customer satisfaction and streamline support. By improving efficiency, reducing downtime, and providing superior service, MSP software helps businesses deliver high-quality IT support while optimizing operational costs.
Company Sunrise Software
Founded 1994
Headquarters United Kingdom
Employees NA

Support

Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Information Technology & Services
Category-Based Capabilities

Managed Service Providers (MSPs) Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

MSP Software 29 selected features Open category ↗
Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management
IT Service Software 19 selected features Open category ↗
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Pricing Information

Managed Service Providers (MSPs) Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency NA
Free Trial Not available
Free Version Not available
Payment Frequency Not available
Alternative Products

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Frequently Asked Questions

Managed Service Providers (MSPs) FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Managed Service Providers (MSPs) software is an essential IT service management (ITSM) platform designed for businesses that provide IT support and managed services. This software enables MSPs to streamline their operations by automating key tasks such as ticketing, incident management, service requests, and customer support. The platform provides real-time visibility into service delivery, allowing MSPs to monitor system health, track issues, and resolve incidents proactively. With features like remote monitoring and management (RMM), the software allows MSPs to provide remote troubleshooting, software patching, and security updates to client systems without the need for on-site visits. Additionally, MSP software offers integrated billing and reporting tools, enabling managed service providers to generate invoices, track service hours, and analyze performance metrics. The software also supports customizable workflows, client portals, and knowledge bases to improve customer satisfaction and streamline support. By improving efficiency, reducing downtime, and providing superior service, MSP software helps businesses deliver high-quality IT support while optimizing operational costs.

  • No, Managed Service Providers (MSPs) does not offer a free version.

  • Yes, Managed Service Providers (MSPs) offers a free trial.

  • No, Credit Card details are not required for the Managed Service Providers (MSPs) trial.

  • No, Managed Service Providers (MSPs) does not offer an API.

  • Managed Service Providers (MSPs) offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • Managed Service Providers (MSPs) offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Managed Service Providers (MSPs) supports the following languages:
    • English

  • Following are the typical users of the Managed Service Providers (MSPs):
    • Self-Employed , Small-Business , Midsize-Business

  • Managed Service Providers (MSPs) supports the following deployment:
    • Cloud Hosted , On-Premise

  • Managed Service Providers (MSPs) supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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