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CX Knowledge Management Software

livepro Knowledge Management Overview

livepro Knowledge Management is a specialized platform developed to enhance customer support and internal knowledge sharing. Its standout feature is the focus on delivering accurate and easy-to-understand information quickly, making it a favorite among customer service teams. The tool excels in simplifying complex information to ensure that both agents and customers find what they need without hassle. livepro offers a unique feature of decision trees, which guide users through step-by-step processes, improving problem-solving efficiency. It integrates seamlessly with various customer relationship management (CRM) systems, enriching customer interactions. The platform's analytics provide valuable insights into content performance to drive continuous improvement. Ideal for businesses aiming to boost their customer service quality and operational efficiency, livepro Knowledge Management is a user-friendly, effective knowledge management solution.

livepro Knowledge Management screenshot & Video

Contact Details

  • livepro Knowledge Management
  • 2001
  • Australia
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish

Industries

Non-profit Organization Management, Startups

livepro Knowledge Management Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management

livepro Knowledge Management Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

livepro Knowledge Management FAQ's

  • No, livepro Knowledge Management does not offer a free version.

  • No, livepro Knowledge Management does not offer any free trial.

  • No, Credit Card details are not required for the livepro Knowledge Management trial.

  • Yes, livepro Knowledge Management offers an API.

  • livepro Knowledge Management offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • livepro Knowledge Management offers training with the following options:
    • In-person , Webinar , Documentation

  • livepro Knowledge Management supports the following languages:
    • Dutch , English , French , Spanish

  • Following are the typical users of the livepro Knowledge Management:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • livepro Knowledge Management supports the following deployment:
    • Cloud Hosted

  • livepro Knowledge Management supports the following devices:
    • Web-Based , iPhone , Android