Koncert

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Koncert Evaluation Snapshot

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User RatingNot rated yet
Starting PriceUsage Based
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
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Product Overview

Koncert Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Koncert

Koncert is a specialized call recording software designed to empower businesses with the ability to capture and manage voice communications effectively. This platform is particularly valuable for organizations that prioritize quality assurance, training, and compliance in their call handling processes. With Koncert, users can record phone calls, retrieve specific interactions, and analyze conversations to enhance customer service strategies. The software offers advanced features such as automated recording notifications, secure cloud storage, and detailed reporting tools that provide insights into call quality and agent performance. Its user-friendly interface allows team members to easily navigate recorded calls and extract meaningful data to improve overall service delivery. By leveraging Koncert, businesses can ensure compliance with regulatory standards, facilitate agent training, and ultimately enhance customer satisfaction. This software is essential for any organization looking to optimize its call management and elevate the customer experience.
Company Koncert
Founded 2004
Headquarters United States
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Logistics & Supply Chain Retail
Category-Based Capabilities

Koncert Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Inside Sales Software 23 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
AI Sales Assistant Software 16 selected features Open category ↗ ⌄
AI/Machine Learning For Sales Teams/Organizations Sales Activity Management Reporting/Analytics Lead Management Scheduling Conversation Intelligence Sales Pipeline Management Lead Engagement Predictive Analytics Data Entry Third-Party Integrations Meeting Management CRM Customer Engagement AI Writing Assistant
Auto Dealer Software 19 selected features Open category ↗ ⌄
Used Car Dealer New Car Dealer Financing Management Accounting Contact Database Lease Tracking Payment Collection Reporting & Statistics Buy Here, Pay Here For Automotive Dealerships Website Integration Sales Floor Management Document Management Service Department Inventory Management Alerts/Notifications Lead Management Lead Capture Customer Database
Auto Dialer Software 17 selected features Open category ↗ ⌄
Progressive Dialer Power Dialer Computer Telephony Integration Preview Dialer IVR/Voice Recognition Automatic Call Distribution Campaign Management Call Scripting Call Routing Voice Mail Call Recording Call Transfer Caller ID Predictive Dialer Call Center Management Reporting/Analytics Call Monitoring
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management Call Monitoring Contact Management List Management Campaign Management Automatic Call Distribution Call Scheduling Call Routing Predictive Dialer Call Center Management Real-Time Reporting Call Transfer Campaign Specific Caller ID FCC Compliance Call Reporting Interaction Tracking Computer Telephony Integration Reporting/Analytics Call Recording FTC Compliance
Predictive Lead Scoring Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Sales Engagement Platform Software 13 selected features Open category ↗ ⌄
Communication Management Campaign Management Calendar Management Prospecting Tools Content Management Performance Management Workflow Management Sales Pipeline Management Business Process Automation Lead Generation Auto-Dialer Reporting/Analytics Strategic Planning
Sales Force Automation Software 17 selected features Open category ↗ ⌄
Email Marketing Campaign Management Pipeline Management Lead Management Lead Capture Referral Tracking Sales Activity Management Performance Metrics Third-Party Integrations Customer Database Territory Management Activity Dashboard Forecasting Contact Management Task Management Opportunity Management Customizable Fields
Pricing Information

Koncert Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
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Frequently Asked Questions

Koncert FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Koncert is a specialized call recording software designed to empower businesses with the ability to capture and manage voice communications effectively. This platform is particularly valuable for organizations that prioritize quality assurance, training, and compliance in their call handling processes. With Koncert, users can record phone calls, retrieve specific interactions, and analyze conversations to enhance customer service strategies. The software offers advanced features such as automated recording notifications, secure cloud storage, and detailed reporting tools that provide insights into call quality and agent performance. Its user-friendly interface allows team members to easily navigate recorded calls and extract meaningful data to improve overall service delivery. By leveraging Koncert, businesses can ensure compliance with regulatory standards, facilitate agent training, and ultimately enhance customer satisfaction. This software is essential for any organization looking to optimize its call management and elevate the customer experience.

  • No, Koncert does not offer a free version.

  • Yes, Koncert offers a free trial.

  • No, Credit Card details are not required for the Koncert trial.

  • Koncert supports the following payment frequencies:

    • Monthly Subscription

  • No, Koncert does not offer an API.

  • Koncert offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Koncert offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Koncert supports the following languages:
    • English

  • Following are the typical users of the Koncert:
    • Self-Employed , Small-Business , Midsize-Business

  • Koncert supports the following deployment:
    • Cloud Hosted , On-Premise

  • Koncert supports the following devices and operating systems:
    • Web-Based , Windows
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