Intouch Insight CX Platform

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Intouch Insight CX Platform Evaluation Snapshot

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User RatingNot rated yet
Starting PricePer User
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersCanada
✎
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Product Overview

Intouch Insight CX Platform Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Intouch Insight CX Platform

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight CX Platform ensures timely responses to customer concerns, enhancing customer satisfaction. The software includes reporting and analytics features that help companies measure the effectiveness of their customer service and pinpoint areas for improvement. Intouch Insight CX Platform also offers integration options with CRM systems, providing a unified view of customer interactions. Ideal for companies in retail, hospitality, and finance, this software empowers organizations to build stronger customer relationships by addressing issues proactively and efficiently.
Company Intouch Insight
Founded 1992
Headquarters Canada
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Electrical & Electronic Manufacturing Food Production Market Research
Category-Based Capabilities

Intouch Insight CX Platform Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Business Intelligence Software 26 selected features Open category ↗ ⌄
Ad hoc Reporting Strategic Planning Dashboard Real Time Analytics Multiple Data Sources Data Transformation Scorecards Metadata Management Customizable Reports Trend Analysis Data Import/Export Collaboration Tools Key Performance Indicators Data Extraction Data Visualization Forecasting Data Connectors Data Synchronization Self Service Data Preparation Visual Analytics Access Controls/Permissions Data Mapping Predictive Analytics Dashboard Creation Performance Metrics Reporting/Analytics
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Employee Engagement Software 26 selected features Open category ↗ ⌄
Performance Management Employee Recognition Real Time Data Progress Tracking Goal Management Surveys & Feedback Engagement Tracking Employee Onboarding Chat/Messaging Pulse Surveys Goal Setting/Tracking Gamification Training Management Benchmarking Feedback Management 360 Degree Feedback Performance Metrics Reporting/Analytics Communication Management Employee Reward Programs Question Library Employee Management Alerts/Notifications Employee Database Negative Feedback Management Employee Portal
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Journey Mapping Tools Software 14 selected features Open category ↗ ⌄
Customer Profiles Behavioral Analytics Reporting & Statistics Customizable Templates Drag & Drop Activity Dashboard Collaboration Tools Customer Experience Management Data Import/Export Activity Tracking Engagement Tracking Performance Metrics Predictive Analytics Customer Segmentation
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Pricing Information

Intouch Insight CX Platform Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
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Frequently Asked Questions

Intouch Insight CX Platform FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Intouch Insight CX Platform is a robust complaint management software designed to improve customer experience by efficiently handling and resolving customer complaints. This platform provides tools for tracking, categorizing, and analyzing complaints, enabling businesses to identify recurring issues and take corrective action. With automated workflows and real-time notifications, Intouch Insight CX Platform ensures timely responses to customer concerns, enhancing customer satisfaction. The software includes reporting and analytics features that help companies measure the effectiveness of their customer service and pinpoint areas for improvement. Intouch Insight CX Platform also offers integration options with CRM systems, providing a unified view of customer interactions. Ideal for companies in retail, hospitality, and finance, this software empowers organizations to build stronger customer relationships by addressing issues proactively and efficiently.

  • No, Intouch Insight CX Platform does not offer a free version.

  • Yes, Intouch Insight CX Platform offers a free trial.

  • No, Credit Card details are not required for the Intouch Insight CX Platform trial.

  • Intouch Insight CX Platform supports the following payment frequencies:

    • Monthly Subscription

  • No, Intouch Insight CX Platform does not offer an API.

  • Intouch Insight CX Platform offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Intouch Insight CX Platform offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Intouch Insight CX Platform supports the following languages:
    • English

  • Following are the typical users of the Intouch Insight CX Platform:
    • Self-Employed , Small-Business , Midsize-Business

  • Intouch Insight CX Platform supports the following deployment:
    • Cloud Hosted

  • Intouch Insight CX Platform supports the following devices and operating systems:
    • Web-Based
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