Enchant

Enchant

Customer Service Software

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Enchant Overview

Enchant is a comprehensive customer support software designed with simplicity and efficiency in mind. Its standout feature is the unified inbox, which consolidates emails, chats, and social media messages, enabling seamless communication with customers. Enchant offers robust ticketing system capabilities, ensuring that customer queries are tracked and resolved effectively. The software also includes a knowledge base feature, empowering customers with self-service options and reducing support load. Customizable reports and analytics provide valuable insights into customer interactions and team performance. Enchant's intuitive interface and easy integration with other tools make it a user-friendly choice for businesses of all sizes, aiming to enhance customer support and streamline communication processes.

Contact Details

  • Senvee
  • 2012
  • Canada
  • 1-10

Support

  • Email
  • Chat
  • Knowledge Base

Training

  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Accounting, Consumer Goods, E-commerce, Law Practice, Logistics & Supply Chain

Enchant Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Enchant Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • N/A

Payment Frequency

  • Monthly Payment

Plans & Packages

One Simple Plan

$15 Per Month

Enchant FAQ's

No, Enchant does not offer a free version.

Yes, Enchant offers a free trial.

No, Credit Card details are not required for the Enchant trial.

Enchant offers the following pricing plans & packages:

Starting Plan:

$15 Per Month

Enchant supports the following payment frequencies:

  • Monthly Payment

No, Enchant does not offer an API.

Enchant offers support with the following options:

Email , Chat , Knowledge Base

Enchant offers training with the following options:

Documentation

Enchant supports the following deployment:

Cloud Hosted

Enchant supports the following mobile devices:

Web-Based