EcholoN

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EcholoN Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersGermany
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Product Overview

EcholoN Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About EcholoN

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. 

With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices. The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key.

Company mIT solutions GmbH
Founded 1999
Headquarters Germany
Employees 11-50

Support

24x7 Support Email Phone Chat

Training

In-person Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Computer Hardware Computer Software Human Resources
Category-Based Capabilities

EcholoN Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems.

Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Service Desk Software 18 selected features Open category ↗ ⌄

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems.

Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Pricing Information

EcholoN Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗
Frequently Asked Questions

EcholoN FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. 

With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices. The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key.

  • No, EcholoN does not offer a free version.

  • No, EcholoN does not offer any free trial.

  • No, EcholoN does not offer an API.

  • EcholoN offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • EcholoN offers training with the following options:
    • In-person , Documentation , Videos

  • EcholoN supports the following languages:
    • English

  • Following are the typical users of the EcholoN:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • EcholoN supports the following deployment:
    • Cloud Hosted , On-Premise

  • EcholoN supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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