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Customer Service & Customer Support

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EcholoN Overview

With the EcholoN Enterprise Service Management Suite we offer a comprehensive and efficient solution for the organisation and control of all processes and services in all departments of your company. You can also perfectly integrate partners, customers and suppliers into the respective process. Interfaces enable seamless process coupling to upstream and downstream systems. 

With its flexible process structure and workflow control, EcholoN software enables a high degree of automation. Process gaps are closed. Established systems such as CRM, ERP, PPS etc. receive a process upgrade and optimisation through the provision of best practices. The respective EcholoN solutions offer you a step-by-step introduction to a professional system. You can start with a simple ticket system and only change to the next larger edition via a software key.

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EcholoN Screenshot & Video

Contact Details

  • Vendor Name mIT solutions GmbH
  • Founded 1999
  • Location Germany
  • Employees 11-50

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Computer Hardware, Computer Software, Human Resources

EcholoN Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Change Management
  • Incident Management
  • Service Level Agreement (SLA) Management
  • Reporting & Statistics
  • IT Asset Management
  • Remote Access/Control
  • Procurement Management
  • Self Service Portal
  • Prioritization
  • Real-Time Notifications
  • Mobile Access
  • Support Ticket Management
  • CMDB
  • Alerts/Notifications
  • Knowledge Base Management
  • Problem Management
  • Customer Support
  • Analytics

EcholoN Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

EcholoN FAQs

  • No, EcholoN does not offer a free version.

  • No, EcholoN does not offer any free trial.

  • No, Credit Card details are not required for the EcholoN trial.

  • No, EcholoN does not offer an API.

  • EcholoN offers support with the following options:
    • 24x7 Support , Email , Phone , Chat

  • EcholoN offers training with the following options:
    • In-person , Documentation , Videos

  • EcholoN supports the following languages:
    • English

  • Following are the typical users of the EcholoN:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • EcholoN supports the following deployment:
    • Cloud Hosted , On-Premise

  • EcholoN supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux