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AI Omnichannel Customer Communications Platform

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CommBox Overview

CommBox is an AI-based customer communication platform designed to streamline and enhance digital interactions between businesses and their customers. Its primary functionality is the omnichannel inbox, which consolidates communications from various channels like email, SMS, social media, and live chat into a single, manageable interface. This integration ensures no customer query is overlooked, regardless of its source. CommBox also boasts AI-powered automation features, including chatbots, which provide immediate and efficient responses to common customer inquiries. Additionally, its intuitive dashboard and real-time analytics provide valuable insights into customer behavior and support team performance. Customizable and scalable, CommBox is ideal for businesses of all sizes looking to improve customer engagement, response times, and overall service efficiency.

CommBox screenshot & Video

Contact Details

  • CommBox
  • 2013
  • Israel
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone

Training

  • In-person
  • Live Online
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, English, Hebrew, Spanish

Industries

Automotive, E-commerce, Education Management, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Insurance, Logistics & Supply Chain, Telecommunications, Utilities

CommBox Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

CommBox Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

CommBox FAQ's

  • No, CommBox does not offer a free version.

  • Yes, CommBox offers a free trial.

  • No, Credit Card details are not required for the CommBox trial.

  • Yes, CommBox offers an API.

  • CommBox offers support with the following options:
    • 27x7 Support , Email , Phone

  • CommBox offers training with the following options:
    • In-person , Documentation

  • CommBox supports the following languages:
    • English

  • Following are the typical users of the CommBox:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • CommBox supports the following deployment:
    • Cloud Hosted

  • CommBox supports the following devices and operating systems:
    • Web-Based