Built-in CRM in chatbot software refers to a customer relationship management (CRM) system that is integrated within a chatbot platform. It allows businesses to manage and analyze customer interactions with their chatbot in real time. The CRM system stores customer data, such as chat histories, preferences, and purchase histories, which can be used to personalize future interactions and improve the overall customer experience.gn Up14-day FREE Trial
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Create robust bots that are reliable and effective to enhance customer experience, lead generation, and conversion rates.