BoldDesk
Claim ProfileCutting-edge help desk software to streamline your customer support.
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Product Overview
BoldDesk Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
BoldDesk Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
BoldDesk Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Scale
$25
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
BoldDesk FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
BoldDesk is an intuitive and flexible customer support software that is ideal for managing and resolving customer queries efficiently. Its standout feature is the powerful ticketing system, which organizes customer interactions from various channels like email, chat, and social media into a streamlined workflow. BoldDesk offers a unique, customizable dashboard, allowing teams to personalize their workspace according to their needs. The software includes a knowledge base functionality, enabling customers to find quick self-service solutions, thereby reducing the support load. Additionally, BoldDesk features comprehensive reporting tools, providing insightful analytics on customer satisfaction and team performance. Designed for ease of use and adaptability, BoldDesk is well-suited for businesses of all sizes seeking to enhance their customer support and streamline operations.
- No, BoldDesk does not offer a free version.
- Yes, BoldDesk offers a free trial.
- No, Credit Card details are not required for the BoldDesk trial.
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BoldDesk offers the following pricing plans & packages:
Scale
$25 Per Month
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BoldDesk supports the following payment frequencies:
- Annual Subscription , Monthly Payment
- Yes, BoldDesk offers an API.
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BoldDesk offers support with the following options:
- Email , Knowledge Base
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BoldDesk offers training with the following options:
- Documentation , Videos
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BoldDesk supports the following languages:
- Bulgarian , Chinese , Czech , Danish , Dutch , English , Finnish , French , German , Greek , Hungarian , Italian , Japanese , Korean , Malay , Norwegian , Polish , Portuguese , Romanian , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese
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Following are the typical users of the BoldDesk:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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BoldDesk supports the following deployment:
- Cloud Hosted
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BoldDesk supports the following devices and operating systems:
- Web-Based , iPhone , Android
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