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BoldDesk Claim

Cutting-edge help desk software to streamline your customer support.

BoldDesk Overview

BoldDesk is an intuitive and flexible customer support software that is ideal for managing and resolving customer queries efficiently. Its standout feature is the powerful ticketing system, which organizes customer interactions from various channels like email, chat, and social media into a streamlined workflow. BoldDesk offers a unique, customizable dashboard, allowing teams to personalize their workspace according to their needs. The software includes a knowledge base functionality, enabling customers to find quick self-service solutions, thereby reducing the support load. Additionally, BoldDesk features comprehensive reporting tools, providing insightful analytics on customer satisfaction and team performance. Designed for ease of use and adaptability, BoldDesk is well-suited for businesses of all sizes seeking to enhance their customer support and streamline operations.

BoldDesk screenshot & Video

Contact Details

  • Syncfusion
  • 2001
  • United States
  • 501-1000

Support

  • Email
  • Knowledge Base

Training

  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Bulgarian, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Industries

Banking, Computer Software, Consumer Services, Hospital & Health Care

BoldDesk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

BoldDesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 15 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Scale

$25 Per Month

BoldDesk FAQ's

  • No, BoldDesk does not offer a free version.

  • Yes, BoldDesk offers a free trial.

  • No, Credit Card details are not required for the BoldDesk trial.

  • BoldDesk offers the following pricing plans & packages:

    Starting Plan:

    $25 Per Month

  • BoldDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, BoldDesk offers an API.

  • BoldDesk offers support with the following options:
    • Email , Knowledge Base

  • BoldDesk offers training with the following options:
    • Documentation

  • BoldDesk supports the following languages:
    • Bulgarian , Chinese (Simplified) , Czech , Danish , Dutch , English , Finnish , French , German , Greek , Hungarian , Italian , Japanese , Korean , Malay , Norwegian (Bokmal) , Polish , Portuguese , Romanian , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the BoldDesk:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • BoldDesk supports the following deployment:
    • Cloud Hosted

  • BoldDesk supports the following devices:
    • Web-Based , iPhone , Android