| Product | |||
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| Review & Ratings |
No reviews available |
No reviews available |
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| Description |
Workforce Optimization (WFO) is a comprehensive call recording software designed to help businesses improve customer service, ensure regulatory compliance, and enhance agent performance. The software allows organizations to record, store, and analyze customer interactions in real-time, providing valuable insights into customer behavior, agent responses, and overall service quality. WFO includes ad... Read more about Workforce Optimization (WFO) |
RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center |
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| Free Trial |
NA |
14 Days
|
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| Starting Price |
$9.99 Per Month |
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| Category Features | |||
| Workforce Management Software | |||
| Performance Metrics | |||
| Compliance Tracking | |||
| Attendance Management | |||
| Sick Leave Tracking | |||
| Recruitment Management | |||
| Reporting/Analytics | |||
| Real Time Notifications | |||
| Employee Management | |||
| Time & Attendance | |||
| Employee Scheduling | |||
| Reminders | |||
| Clock In/Out | |||
| Approval Process Control | |||
| Timesheet Management | |||
| Employee Database | |||
| Calendar Management | |||
| Performance Management | |||
| Shift Swapping | |||
| Time Off Management | |||
| Payroll Management | |||
| Budgeting/Forecasting | |||
| Self Service Portal | |||
| Activity Tracking | |||
| Vacation/Leave Tracking | |||
| Skills Tracking | |||
| Time Off Requests | |||
| Document Storage | |||
| Labor Forecasting | |||
| Automated Scheduling | |||
| Employee Onboarding | |||
| Artificial Intelligence | |||
| Help Desk Software | |||
| Automated Routing | |||
| Call Center Management | |||
| Real-Time Chat | |||
| Performance Metrics | |||
| Customer Database | |||
| Self Service Portal | |||
| SLA Management | |||
| CRM | |||
| Real Time Notifications | |||
| Multi-Channel Communication | |||
| Support Ticket Management | |||
| Surveys & Feedback | |||
| Document Storage | |||
| Social Media Integration | |||
| Alerts/Escalation | |||
| Prioritization | |||
| Workflow Configuration | |||
| Ticket Management | |||
| Reporting/Analytics | |||
| Access Controls/Permissions | |||
| IT Asset Management | |||
| Email Management | |||
| Customer History | |||
| Interaction Tracking | |||
| Knowledge Base Management | |||
| Remote Access/Control | |||
| Artificial Intelligence | |||
| Call Center Software | |||
| Call Recording | |||
| Computer Telephony Integration | |||
| Call Routing | |||
| Call Monitoring | |||
| Call Logging | |||
| Call Center Management | |||
| Activity Dashboard | |||
| Call Tracking | |||
| Callback Scheduling | |||
| Progressive Dialer | |||
| Manual Dialer | |||
| Call Transfer | |||
| Voice Mail | |||
| Contact Management | |||
| Inbound Call Center | |||
| Chat/Messaging | |||
| Outbound Call Center | |||
| Alerts/Escalation | |||
| CRM | |||
| Multi-Channel Communication | |||
| IVR/Voice Recognition | |||
| Call Scripting | |||
| Caller ID | |||
| Automatic Call Distribution | |||
| Queue Management | |||
| Call Reporting | |||
| Auto-Dialer | |||
| Blended Call Center | |||
| Predictive Dialer | |||
| Interaction Tracking | |||
| Artificial Intelligence | |||
| Live Chat Software | |||
| Transfers/Routing | |||
| Document Storage | |||
| Mobile Access | |||
| Search/Filter | |||
| Single Sign On | |||
| Support Ticket Management | |||
| Screen Sharing | |||
| Reporting/Analytics | |||
| Proactive Chat | |||
| Auto-Responders | |||
| Multi-Channel Communication | |||
| Real Time Notifications | |||
| Offline Form | |||
| Collaboration Tools | |||
| CRM | |||
| Interaction Tracking | |||
| Transcripts/Chat History | |||
| Contact Management | |||
| Geotargeting | |||
| Chat/Messaging | |||
| File Sharing | |||
| Canned Responses | |||
| Email Management | |||
| Surveys & Feedback | |||
| Artificial Intelligence | |||
| Online CRM Software | |||
| Customizable Templates | |||
| Sales Trend Analysis | |||
| Calendar Management | |||
| Lead Capture | |||
| Workflow Management | |||
| Interaction Tracking | |||
| Opportunity Management | |||
| Performance Metrics | |||
| Email Management | |||
| Pipeline Management | |||
| Calendar Sync | |||
| Email Marketing | |||
| Task Management | |||
| Forecasting | |||
| Campaign Management | |||
| Contact Management | |||
| Document Storage | |||
| Social Media Integration | |||
| Collaboration Tools | |||
| Sales Reports | |||
| Web-based Deployment | |||
| Lead Management | |||
| Internal Chat Integration | |||
| Lead Generation | |||
| Lead Qualification | |||
| Marketing Automation | |||
| Quotes/Estimates | |||
| Referral Tracking | |||
| Reporting/Analytics | |||
| Territory Management | |||
| Deal Management | |||
| Lead Nurturing | |||
| Role-Based Permissions | |||
| Artificial Intelligence | |||
| Auto Dialer Software | |||
| Progressive Dialer | |||
| Power Dialer | |||
| Computer Telephony Integration | |||
| Preview Dialer | |||
| IVR/Voice Recognition | |||
| Automatic Call Distribution | |||
| Campaign Management | |||
| Call Scripting | |||
| Call Routing | |||
| Voice Mail | |||
| Call Recording | |||
| Call Transfer | |||
| Caller ID | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Reporting/Analytics | |||
| Call Monitoring | |||
| Artificial Intelligence | |||
| Call Center Workforce Management Software | |||
| Employee Scheduling | |||
| Labor Forecasting | |||
| Performance Metrics | |||
| Productivity Analysis | |||
| Reporting/Analytics | |||
| Agent Interface | |||
| Call Recording | |||
| Compliance Management | |||
| Customer Experience Management | |||
| Queue Management | |||
| Employee Coaching Tools | |||
| Quality Management | |||
| Leave Tracking | |||
| Call Monitoring | |||
| For Call Centers | |||
| Intraday Management | |||
| Artificial Intelligence | |||
| Call Recording Software | |||
| Interaction Tracking | |||
| Call Tagging | |||
| Computer Telephony Integration | |||
| Call Monitoring | |||
| Automatic Call Distribution | |||
| File Transfer | |||
| IVR/Voice Recognition | |||
| Performance Metrics | |||
| Recording | |||
| Event Triggered Actions | |||
| Activity Dashboard | |||
| Contact Management | |||
| Scheduled Recording | |||
| Voice Mail | |||
| Call Transcription | |||
| Reporting & Statistics | |||
| Call Center Management | |||
| Auto-Dialer | |||
| Artificial Intelligence | |||
| Call Tracking Software | |||
| CRM | |||
| Call Monitoring | |||
| Automatic Call Distribution | |||
| Caller ID | |||
| Call Reporting | |||
| Contact Management | |||
| Conversion Tracking | |||
| Campaign Management | |||
| Call Center Management | |||
| Computer Telephony Integration | |||
| Predictive Dialer | |||
| Keyword Tracking | |||
| Call Transcription | |||
| API | |||
| Voice Mail | |||
| IVR/Voice Recognition | |||
| Call Routing | |||
| Artificial Intelligence | |||
| Cloud PBX Software | |||
| Call Routing | |||
| Call Reporting | |||
| Conferencing | |||
| Virtual Extensions | |||
| Automatic Call Distribution | |||
| Video Conferencing | |||
| Call Tracking | |||
| SIP Trunking | |||
| Third-Party Integrations | |||
| Call Transfer | |||
| Ring Groups | |||
| Call Center Management | |||
| Computer Telephony Integration | |||
| Queue Management | |||
| Role-Based Permissions | |||
| Fax Management | |||
| Alerts/Notifications | |||
| Communication Management | |||
| Call List Management | |||
| Customizable Reports | |||
| Call Recording | |||
| Call Disposition | |||
| IVR/Voice Recognition | |||
| Call Monitoring | |||
| Activity Dashboard | |||
| Contact Management | |||
| Artificial Intelligence | |||
| Contact Center Software | |||
| Automated Routing | |||
| Quality Management | |||
| Queue Management | |||
| IVR/Voice Recognition | |||
| Computer Telephony Integration | |||
| Collaboration Tools | |||
| Agent Interface | |||
| Chatbot | |||
| Auto-Dialer | |||
| Reporting/Analytics | |||
| Workforce Management | |||
| Artificial Intelligence | |||
| Customer Experience Software | |||
| Surveys & Feedback | |||
| Dashboard | |||
| Data Visualization | |||
| Text Analysis | |||
| Reporting/Analytics | |||
| Customer Segmentation | |||
| Negative Feedback Management | |||
| Engagement Tracking | |||
| Real-Time Notifications | |||
| Knowledge Management | |||
| Customizable Templates | |||
| Customizable Fields | |||
| Survey/Poll Management | |||
| Feedback Management | |||
| Customizable Forms | |||
| Multi-Channel Data Collection | |||
| NPS Survey Structure | |||
| Artificial Intelligence | |||
| IVR Software | |||
| Call Center Management | |||
| Call Routing | |||
| Voice Mail | |||
| Text to Speech | |||
| Call Recording | |||
| Call Logging | |||
| Survey/Poll Management | |||
| Callback Scheduling | |||
| Phone Key Input | |||
| Reporting & Statistics | |||
| IVR/Voice Recognition | |||
| Caller ID | |||
| Campaign Management | |||
| Call Disposition | |||
| Call Monitoring | |||
| Auto-Dialer | |||
| Multi-Channel Communication | |||
| Multiple Scripts | |||
| Automatic Call Distribution | |||
| Computer Telephony Integration | |||
| Voice Customization | |||
| Real-Time Monitoring | |||
| Pre-recorded Messages | |||
| Artificial Intelligence | |||
| Predictive Dialer Software | |||
| Lead Management | |||
| Call Monitoring | |||
| Contact Management | |||
| List Management | |||
| Campaign Management | |||
| Automatic Call Distribution | |||
| Call Scheduling | |||
| Call Routing | |||
| Predictive Dialer | |||
| Call Center Management | |||
| Real-Time Reporting | |||
| Call Transfer | |||
| Campaign Specific Caller ID | |||
| FCC Compliance | |||
| Call Reporting | |||
| Interaction Tracking | |||
| Computer Telephony Integration | |||
| Reporting/Analytics | |||
| Call Recording | |||
| FTC Compliance | |||
| Artificial Intelligence | |||
| Sales Coaching Software | |||
| Learning Paths/Tracks | |||
| Goal Setting/Tracking | |||
| Call Recording | |||
| Assessment Management | |||
| Performance Metrics | |||
| Gamification | |||
| Onboarding | |||
| Training Management | |||
| Learning Management | |||
| Built-in Course Authoring | |||
| Third-Party Integrations | |||
| AI/Machine Learning | |||
| Artificial Intelligence | |||
| Screen Recording Software | |||
| Screen Recording | |||
| Backup and Recovery | |||
| Collaboration Tools | |||
| Speech-to-Text Analysis | |||
| Audio Capture | |||
| File Sharing | |||
| Multi-Screen Recording | |||
| Annotations | |||
| Screen Capture | |||
| YouTube Uploading | |||
| Video Editing | |||
| Artificial Intelligence | |||
| Softphone Software | |||
| Call Logging | |||
| Caller ID | |||
| Video Conferencing | |||
| Call Routing | |||
| Call Recording | |||
| Caller Profiles | |||
| Live Chat | |||
| Artificial Intelligence | |||
| Telephony Software | |||
| Call Center Management | |||
| Call Transfer | |||
| Computer Telephony Integration | |||
| VoIP | |||
| Voice Mail | |||
| Reporting/Analytics | |||
| Caller ID | |||
| Call Monitoring | |||
| Call Recording | |||
| Multi-Channel Communication | |||
| Auto-Dialer | |||
| IVR/Voice Recognition | |||
| Call Routing | |||
| Automatic Call Distribution | |||
| Artificial Intelligence | |||
| Unified Communications Software | |||
| Reporting & Statistics | |||
| Call Routing | |||
| Mobile Access | |||
| Contact Management | |||
| SMS Messaging | |||
| Voice Mail | |||
| Multi-User Collaboration | |||
| Two-Way Audio & Video | |||
| File Sharing | |||
| Multi-Channel Communication | |||
| Call Recording | |||
| Screen Sharing | |||
| Task Management | |||
| Artificial Intelligence | |||
| VoIP Software | |||
| IVR/Voice Recognition | |||
| Call Screening | |||
| Caller ID | |||
| Call Routing | |||
| Call Monitoring | |||
| Contact Management | |||
| SIP Trunking | |||
| Computer Telephony Integration | |||
| Call Recording | |||
| Call Center Management | |||
| Call Transfer | |||
| Reporting & Statistics | |||
| Auto-Dialer | |||
| Automatic Call Distribution | |||
| Mobile Access | |||
| Voice Mail | |||
| Call Tracking | |||
| Artificial Intelligence | |||
| Other Information | |||
| Deployment | Cloud Hosted | Cloud Hosted | |
| Devices Supported | Web-Based, | Web-Based, iPhone, Android, Windows, Mac, Linux | |
| Pricing Model | Contact Vendor | Per User | |
| Support | Email, Phone, Knowledge Base, FAQs/Forum | 24x7 Support, Email, Phone, Chat, Knowledge Base | |
| Target Company Size |
Self-Employed,
Small-Business,
Midsize-Business,
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Self-Employed,
Small-Business,
Midsize-Business,
Large-Enterprise-Business
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