Trying to decide between Truly and Dialpad? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Truly on the left and Dialpad on the right.
Truly
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Dialpad
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Truly is a cutting-edge Business Phone Systems Software designed to enhance communication and collaboration within organizations of all sizes. It offers a comprehensive suite of voice communication tools, including VoIP...
Read more about Truly
Software
Dialpad is an innovative predictive dialer software designed to enhance the efficiency of sales and customer service teams. This platform utilizes advanced algorithms to automatically dial phone numbers and connect...
Read more about DialpadOpen any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Inside Sales Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Lead Capture | Listed | Listed |
| Email Management | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Lead Management | Listed | Listed |
| Task Management | Listed | Listed |
| Performance Management | Listed | Listed |
| Data Management | Listed | Listed |
| Contact Management | Listed | Listed |
| Meeting Management | Listed | Listed |
| Call Recording | Listed | Listed |
| Lead Distribution | Listed | Listed |
| CRM | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Calendar Management | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Reminders | Listed | Listed |
| Call List Management | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Deal Management | Listed | Listed |
| Sales Pipeline Management | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Business Phone Systems Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Employee Directory | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Transfer | Listed | Listed |
| Call Recording | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Logging | Listed | Listed |
| Mobile Access | Listed | Listed |
| Call Routing | Listed | Listed |
| Virtual Call Center | Listed | Listed |
| Video Conferencing | Listed | Listed |
| Queue Management | Listed | Listed |
| Automated Attendant | Listed | Listed |
| PBX | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Call Recording Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Interaction Tracking | Listed | Listed |
| Call Tagging | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| File Transfer | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Recording | Listed | Listed |
| Event Triggered Actions | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Contact Management | Listed | Listed |
| Scheduled Recording | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Transcription | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| Call Center Management | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Contact Center Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Automated Routing | Listed | Listed |
| Quality Management | Listed | Listed |
| Queue Management | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Agent Interface | Listed | Listed |
| Chatbot | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Workforce Management | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Sales Coaching Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Learning Paths/Tracks | Listed | Listed |
| Goal Setting/Tracking | Listed | Listed |
| Call Recording | Listed | Listed |
| Assessment Management | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Gamification | Listed | Listed |
| Onboarding | Listed | Listed |
| Training Management | Listed | Listed |
| Learning Management | Listed | Listed |
| Built-in Course Authoring | Listed | Listed |
| Third-Party Integrations | Listed | Listed |
| AI/Machine Learning | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Sales Enablement Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Goal Management | Listed | Listed |
| Contact Management | Listed | Listed |
| Workflow Management | Listed | Listed |
| Lead Qualification | Listed | Listed |
| Lead Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Meeting Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Sales Onboarding & Training | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Performance Management | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Campaign Management | Listed | Listed |
| Document Management | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the Telephony Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| Call Center Management | Listed | Listed |
| Call Transfer | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| VoIP | Listed | Listed |
| Voice Mail | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Caller ID | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Call Recording | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| IVR/Voice Recognition | Listed | Listed |
| Call Routing | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Features shown here belong only to the VoIP Software category.
| Feature | Truly | Dialpad |
|---|---|---|
| IVR/Voice Recognition | Listed | Listed |
| Call Screening | Listed | Listed |
| Caller ID | Listed | Listed |
| Call Routing | Listed | Listed |
| Call Monitoring | Listed | Listed |
| Contact Management | Listed | Listed |
| SIP Trunking | Listed | Listed |
| Computer Telephony Integration | Listed | Listed |
| Call Recording | Listed | Listed |
| Call Center Management | Listed | Listed |
| Call Transfer | Listed | Listed |
| Reporting & Statistics | Listed | Listed |
| Auto-Dialer | Listed | Listed |
| Automatic Call Distribution | Listed | Listed |
| Mobile Access | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Tracking | Listed | Listed |
| Artificial Intelligence | Not listed | Listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Truly and Dialpad before making a final choice.
Explore other software products that buyers may consider instead of Truly.
Explore other software products that buyers may consider instead of Dialpad.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Truly and Dialpad in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Truly and Dialpad.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
